UW Medical Center - Montlake | Seattle Hospital

They were awesome!!! I’ve never had a bad experience at the UW or affiliated hospitals. All my experiences have been excellent. The Doctors, nurses & staff are great. If I had a choice I would go nowhere else.

Note: This is directed at the phone system and some poor communication. UW's overall phone system is THE worst. I had to go through that stupid phone system, three transfers, and about 25 minutes of calls just to confirm my updated infusion time. Communication is poor, the actual 206 number gets masked by a 425 number, and round and round we go. 1. UW...*stop* MASKING numbers. No one likes fighting through your stupid, crappy phone system just to reach a care team or get time-sensitive info. 2. Do NOT transfer a call to your outsourced call center WHEN THE CENTER WE'RE CALLING IS STILL OPEN. Stop that!!! 3. You aren't helping patients with your faulty system. You cause too much friction to get with our care team. You are doing more harm than good with your system. And it is VERY stressful on us. 4. ALWAYS have someone to answer a direct call. *ALWAYS!!!!* I've dealt with this incompetent phone system for almost 10 years now. Bonus tip: Communicate BETTER, return calls and messages the same DAY if we call at a reasonable time...and understand that infusion patients that need a monthly dose of Belatacept WILL stress out if you don't return a call on Thursday by at LEAST Friday; especially if they had to skip a treatment because of the shingles. Do BETTER!!!!!!!!

Worst hospital ever. The doctors are incompetent and disturbed. They obviously don't care if their patients live or die. They really made it a horrible experience. Also, they said they would reserve a bed for us in the emergency room, but then we had to wait for 5 hours in the hallway. Then, when a room was available, the heater was broken and they couldn't fix it. Also, the toilet in the bathroom didn't work. The nurses were rude and the food waa awful.

This hospital is ridiculous. We were in the emergency room for two hours, and only four patients were moved into room rooms. A girl came in, obviously unable to breathe, and the receptionist raised his voice at her saying he couldn’t hear her, made her repeat everything, and then repeated all of her personal private information loudly in front of everyone in the waiting room. When she asked for something to help her breathe he rudely told her that he “didn’t do that” and left her crying in the waiting room. When her name was called, she stumbled and dropped her purse and the nurse just watched as she tried to gather her things. When we finally got into a room, the doctor forgot to put in the patient’s pain medication and the patient had to ask about it over an hour later. We waited for an x-ray for an hour and a half before the patient then had to go up to the nursing station where all the nurses and doctor were laughing together and having coffee. No one had put in the order for x-ray that entire time. There was a urine cup left in our room for the entire four hours that we were in there. A staff loudly complained that we were still in our room in front of our curtain and was audibly frustrated by the fact that we were there. When the patient asked about one of the results in her CAT scan the doctor had to go back and read that chart because he had no idea what she was talking about. It wasn’t until discharge that the doctor noticed that no one had cleaned or dressed the open wound on the patients leg in the four hours we were there. After we left there were supposed to be several pain prescriptions to administer at home and the doctor did not put in those orders. When we called to see if we could get the prescriptions put in they told us that we would have to go back in to the emergency department to do all of that over again in order to get a prescription. Just absolutely ridiculous.

I saw JP Gilliberto for a wendler glattoplasty - a gender affirming surgery which helps trans femmes more easily reach a higher base pitch with their voice. I expressed my desire to sound more like a cis woman both when I talk and sing. During the surgery, they forced me to wear a wrist tag with my dead name and incorrect sex marker on it, despite both having legally been changed. Post surgery nearly a year now - I have lost my upper pitch range. When I brought up my concerns, it was explained to me that loss of upper pitch range is a permanent and expected part of the procedure. This was never explained to me before hand, and I would never have gotten the surgery knowing this. I find myself unable to comfortably sing anymore. Things like laughing are less comfortable. Raising the pitch of your voice is feasible without the surgery, and I would have much rather elected for only speech therapy if I had the information I have now. Unfortunately, my voice is forever ruined, and seems will be a source of dysphoria for the rest of my life.