Doctors Center

I moved here from Reno and I tried calling to establish a PCP/be a new patient but I was put on hold multiple times and told "please hold" x 15 times (I counted). Someone finally answered and I told them my insurance is Hometown Health and she went to verify, but put me on the endless "please hold" cycle again and never came back. I was on the phone for 30 min. Finally a guy answered and told me I had to call my insurance to get a ref#. I called my insurance who verified they are in-network. I tried calling again and nobody was answering to make an appointment. This place is so unprofessional with how they answer/don't answer calls. They really need to fix it. But yes, if you guys read this---they do take hometown health are are contracted, so put this on your insurance list.

Horrible experience ever since risehealth took over this doctors office it’s been a shit show, calling billing department is a complete joke expect 4-6 weeks before they call you back if they call you back. The doctors office was never like this, the staff has gotten so lazy. Tried to fix my issues with Rise health manager and that was a joke no solution offered just that she sorry she couldn’t do her job or answer for weeks in a department they ask you to leave a voicemail, refills for prescriptions take forever! GO SOMEWHERE ELSE, when Leo sold this place it went to shit and risehealth is ensuring it will continue to be a pain for simple health care.

Not a great experience. Overall, I didn’t feel supported for the needs of my health. I never actually met my primary care doctor, only staff nurses. They didn’t give me results to the labs I ordered, even after claiming multiple times that they did. I kept getting the runaround, placed on hold and never received answers to my health that I needed.

Stephanie, the gal that takes vitals and checks you into the room, is the best! Always so friendly, professional, and efficient. Julie the NP is awesome!! She listens, knows her stuff and is genuinely so kind. The office manager (Diana) on the other hand is not very professional and can be heard gossiping with other employees.

I want to be clear: Dr. Capobianco and Anthony Martinez have always been excellent, professional, and compassionate. My concerns are entirely with the front office management. Experiences like this reflect poorly on an otherwise outstanding clinical team. I am extremely disappointed with the experience I had at The Doctors Center on Tenaya Way. My husband is a patient there, and due to a recent injury he requires assistance with daily activities. Under my company’s policy, I must submit an FMLA “Certification of Health Care Provider for Family Member’s Serious Health Condition,” which is supposed to be completed by the provider treating the affected family member. This same form has been completed by a provider at this office in the past without any issues. However, during our visit today, I was told by three different staff members including the office manager, Diana Allan that the form could not be filled out by my husband’s provider, and that I needed to take it to my primary care physician. When I asked why, given that my husband is the patient, I was told this was simply their “office guideline.” No policy, regulation, or explanation could be provided. To be clear, even the most basic guidance, including information directly from the U.S. Department of Labor states that FMLA forms for caregiving are completed by the provider who is treating the family member with the serious health condition. My employer’s leave department even spoke with the office manager directly to explain this, yet she continued to insist they were unable to fill it out. Additionally, I was told that previously completed documentation (which I have copies of) was never scanned into their system. This is a significant clerical oversight for any medical practice and can create serious issues for both patients and providers. I sincerely hope the practice reviews its administrative processes and provides better training, because families dealing with medical issues should not have to fight through misinformation and refusal to follow standard FMLA procedures.