Unlimited Lawn Care

I normally don’t like to leave negative reviews but I’m making an exception in this case. I once had a beautiful Zoysia lawn but not the case anymore as it now has many dead spots throughout the lawn (see attached photos). When I noticed them I called Unlimited Lawn Care to inquire. The local manager Connor came out and said they had burnt the lawn with a bad chemical mixture. His solution was he brought out some top soil and put it in three of the burnt spots. The burnt spots are all over the lawn, three did not even come close to addressing all of them. I was told by Connor and their branch that I still owed them for the treatment. I told them that if this their idea of accepting responsibility for the damage to the lawn I would not be paying the bill and cancelled my service with them. They proceeded to turn me over to collections. This is not a company I would recommend to anyone. I am hopeful the grass comes back this spring, if not, I will be getting quotes for the repairs and seek reimbursement from Unlimited Lawn Care.

We were with Unlimited Lawn Care for about three years. We signed up for a service that renewed annually and paid for the service in monthly installments. This year, in the early spring, our yard was covered with weeds, so we canceled our service. I received a reconciliation bill for approximately $240 more than what I had calculated I would owe. I asked for an explanation and received three different documents that showed either no dates or different amounts for the services provided. I have spent the last four months trying to get the accounting manager to contact me monthly, but I still have not received a callback to discuss this issue. Besides having to cancel because of the amount of weeds in our yard, I also now can't get my final payment reconciled properly.

I’m happy with the service provided by Unlimited Lawn Care. Bobby Teal is the best technician in Alabama. I recommend this company.

Received my first treatment today. Jonathan Woolen was my technician. He explained how I needed to turn on my irrigation system after he was finished. He appeared to be knowledgeable of his job and was very professional. Expecting great results. Thanks Unlimited Lawn Care!!

This company absolutely has ZERO customer respect. Their techs showed up to my house for a routine treatment, to which they ONLY spot sprayed 3 areas. The back yard is FULL of weeds and they did nothing for it. I called to have them come back out and re treat since they didn’t the first time but yet they happily took my money. The call center women were VERY rude to me and told me they would put us on the schedule for the following day. The techs never showed up that day. The following day I called and canceled our service. After a few days, I got a call from someone from the company wanting to make things right and asked me to come back with the promise of a free treatment… to which they NEVER SHOWED! FIVE more times after this they failed to show for their scheduled “make up” treatment with each time having some kind of excuse. FIVE times they made up excuses as to why they never showed up. I paid for a service that was NOT completed and that they REFUSE to come back and complete. HORRIBLE customer service (if you can even call it that) and they absolutely DO NOT value their customers.