LawnStarter

Worse than useless service. The provider did not show up. He rescheduled for the next day and again did not show up. You don't get the phone number of the provider. You have to text through a buggy stupid app. You can call the national headquarters, but the frontline reps will tell you they can't call the providers either. So, I asked for a supervisor. The rep said the supervisors also can't call the service providers. This is of course not true. The supervisor immediately tried to call the provider for me. To no avail. If you want lots of aggravation and a big bureauacracy between you and your lawn guy, book through Lawn Starter. It's sure to make your blood boil. I wish they were publicly traded so I could sell the stock short. This business model is doomed.

SCAM COMPANY. They do not mow, they only connect you with people who post ads for mowing and then you, as the customer, have to negotiate times for someone to show up. I waited for 2 days and nobody arrived. They told me it wasn't worth their drive from central mass to come to the south shore. Run away from this company, super unprofessional.

I had a 35 minute intake conversation about the service I needed. Seemingly, this was a reliable service that turned out to be the same as the independent lawn service providers around town. The person/business that serviced the lawn the first time has cancelled and rescheduled four (4) times and today was a no show. At 1 am he sent a message attributing not showing to inclement weather of which there was none. He now wants to schedule 5 days from now. This is poor service form a business that ropes you in with a minimum of 3 appointments yet does not exhibit accountability for reliable service.

Devious business practice! I signed up for a ONE TIME mow while our mower was getting fixed. I then find out they have a 3 time mow minimum. The app and website leave you no option to cancel. I did not agree to a minimum and was more than clear when I reached out that this was one time. I finally reached someone via phone to cancel. Easy to schedule, hard to cancel. Lawn service was fine but I will never contact this company again.

This company is atrocious; bad communication, bad scheduling, nearly useless app. There may be decent crews associated with the company (the crew that finally showed up in my case were hacks and left a big mess for me to clean up) but Lawnstarter then charges customers more than what has been agreed upon and then, good luck trying to undo the extra charges for work not done. After you agree to a trial service, you are committed to using and paying them at least 3 times, no matter how big the disaster. Attached pics of the mess they left after a mow: