LawnStarter

They set you up with a third party group and call them pros. They are anything but pros. The first group showed up and left before they did anything. Second group didn't show and third group didn't show. Customer service was not helpful at all after each time I called. The pros had good reviews on the site, but wouldn't let me leave a review as they didn't end up doing service. If LawnStarter had employees doing the work and they didn't show they would probably get fired so it shouldn't be any different for these third party companies.

Very easy and convenient to use! After 4 other lawn companies were unable to service my property, LawnStarter matched me up with Gadiel with Sandrez Lawn Care Service, and he’s been amazing! Highly recommend using this app and Gadiel’s reliable services

We were very pleased with the mowing that Barry did on our lawn yesterday. The cutting was very even. His trimming of the sidewalk, driveway and our fence was spot on. Our lawn has never looked better. You can tell that Barry takes great pride in the quality of his work and it definitely shows!!

Wow! Just completely shocked by the quality of my service! As a first time customer never in my life would I think to come home from work and see this! Why did this so called “pro” cut my grass in a million different directions!? My lawn has damage. Flowers were cut. All the grass is uneven. Grass clippings everywhere! Holes randomly everywhere! If I knew it was going to be this bad I would have just done it myself! As a company that specializes in grass services you would think they know what they are doing!

To start, I loved the idea of downloading an application and being able to order all the lawn services I could need from one spot. However, that's where the convenience ends. The communication feature of the app is impossible to figure out. Even their lawn care professionals have difficulty with it. I started the service on about 8/28/2020. As of 9/15/2020 I've had, from what I can tell and it's confusing, 5 teams assigned to work on my lawn. The weekly mow is to include mowing, walkway edging and blowing the clippings off hard surfaces. The lawn mowing team has now had to come out twice because of the terrible job, and it still isn't right. And that's after 3 teams had to quit before they even started. In addition, the original request for was yard clean up and for a mow. Well it appears one of the professionals was going to do both, and then when they couldn't come, a new professional was hired to only do the mow and a different one to do the clean up, but they didn't coordinate so the mower came out, mowed around all the debris, then the clean up crew came and now I have spots of unmowed grass, not to mention the mower didn't blow the clippings off hard surfaces until the 2nd time they came out, and also did a terrible job with the edging. Buyer beware here. The crew that did end up doing the clean up charged more and didn't do all of the things the original crew was going to do. LawnStarter says I approved the new quote, but I can't find record that I did, and again, their App is a nightmare. And if I did somehow approve a new quote, I have no idea why it would be for less services and more money and why I would accept that? Countless customer service emails and haven't really gotten far. Also if you don't mention it to them, since it took them a few weeks to get out, they'll charge you a long grass cut fee because, well it's been a few weeks to get a team out. They did remove this fee upon my request. They lock you into 3 mows to work out the kinks, but honestly, the hassel has been so great for a simple mow and clean up, it's very frustrating that you have to stick with them for 3 mows. 2.5 weeks of this craziness is enough. I have canceled my service. If they want to suspend the final 2 mows I would appreciate it. Photos included are after the crew came out to fix the edging...still not fixed.