Wag Hotels - San Francisco

I would give 10 stars if I could. My experience was absolutely phenomenal. The staff at wag hotel in San Francisco are amazing and we’re so helpful. They took great care of my dog , had great communication and eased my mind whenever I called for check-ins, and went above and beyond in helping me in a very difficult situation. I am eternally grateful for the professionalism, compassion and competence of the staff at wag hotel in San Francisco. I even thought to myself what a great place to work and if I needed a job, I would want to work there. Thank you Wag Hotel!

We have been taking out dog here for about 4 years. They staff is so wonderful and caring. We feel safe leaving our pup in their hands. We love it when she comes home with little art projects too, so cute!

Wag is my dog's happy place. He is more animated there than he is at home! (I try to not take that personally). He loves the people there, and they love him. It's wonderful to know he is relaxed and enjoying his time even as his family goes about our daily duties. When we pick him up, he's tired, but happy. We (including our pooch) feel really lucky to have found a place where he thrives every day.

I use Wag often and this location did not let me down! I boarded my dog Luna there overnight in a private room because she is shy. They took great care of My pup overnight and gave her lots of love, recognized her needs and were transparent with me, and friendly. Once again, Wag saved the day! Thank you WAG SF for the care. We will be back when in town! Thanks!

Unless you hate your animal- I do not recommend booking an overnight stay at this place. We recently boarded our dog on 8-14 to 8-19. I had emailed Wag Hotel about this stay and never got a return email about it so here is the review… Upon pick up our dog smelled so incredibly bad. He had dried poop all in the fur of his back side. His chest was wet and dyed a green/blue color. He had redness along his collar and backside on his skin. He had recently had a growth removed from his front paw and came with a cast/wrap. I had called twice to confirm it was ok to bring him in with it wrapped and was told it was ok as long as we booked the specialized care program which we did. His cast looked like it had been wet as well. Upon drop off- I again confirmed he was ok to be there and we were told everything would be ok. I left his cone with him and told the staff as long as someone is watching him- he doesn’t need it on but when he’s alone he should have it on. It seemed like it was left on the whole weekend. He had matted hair all along his collar area. It was so bad we had to shave off the matted area. He also had a lot of food left over and is a good eater so I’m wondering if he was expected to have the cone on for meals too. My husband and I were surprised he was so dirty when we paid for specialized care- we thought he would have been better taken care of. If we would have known we would have cancelled his stay and had a friend stay with him. Which we had actually tried to do but were told it was too late to cancel when we did and if we did cancel there was a large fee associated with it. When we got home we had to spend the afternoon bathing him and brushing his fur. A very disappointing experience considering we have dropped him off here multiple times before.