TruGreen Lawn Care

We had TruGreen for a couple of years. Our backyard has had issues the entire time. (Brown, weeds and sparce grass) I called to cancel my services, as it wasn't seeming to help. They sent someone to do an evaluation and promised me free aeration and overseeding, pest control and some fertilizer to revive. A technician came a few weeks later and did one of the services. I then had a charge on my account for almost $500. I called and was told that there was no note of a free service and all they could do was give me 20% off the next service. I cancelled, since it has not been worth the high costs. My lawn was not green and healthy during any of the treatments and I was charged when I shouldn't have been.

Our lawn was green. We wanted to kill the weeds, Trugreen came out and sprayed and killed almost the whole yard. They refunded us for our treatments, and now that we are realizing that the grass isn't gonna come back, the employees investigating will not answer our texts. They killed our lawn, and then completely ignored our inquiries into getting it fixed. Because they know they would have to resod it. WORST EXPERIENCE WITH A COMPANY I HAVE EVER HAD! Do not let these crooks take your money, they will destroy your lawn and ignore you afterwards.

Not even a 1 star!!! My poor grass is so dead!! I’ve reached out to their customer service and they said it’s a sprinkler problem…which doesn’t make sense because it’s not along my sprinkler track, and you can even see the places where they missed. And my sprinklers work the same as before I hired this horrific company. Now they won’t even respond. I can’t believe they’re still in business! Shouldn’t they have to fix this?

First couple of services went just fine. The 5th service though, all hell broke loose. They missed two scheduled appointments, and then when the tech did arrive to finally service the lawn, they DESTROYED MY LAWN. I’m not just saying they killed a spot here or there, it’s as if a 4 year old tried to fertilize my lawn. You can see the pictures below of the damage that was done. The worst part of all of this though, is the unprofessional customer service system they have. Call a generic call center around the country to then be told the area manager will call you in 48 hrs? When Mike, the area manager did call, he called at 7:00am!!! Who calls that early? Since I didn’t answer, I have yet to get in contact with him. I’ve called him back multiple times, left messages, even text him. Since he had his read receipts on, I saw that he read my messages but was dodging me… need to have my lawn fixed because I have a family backyard social in a week and a half…

The employees are nice, which is where the positive ends. I used TruGreen years ago but stopped because of their inability to prevent crabgrass and stop weeds. After a couple of years I gave up and had to DIG out a bunch of patches. Got things looking good again, then schedules got rough so I went looking for someone to fertilize on a regular schedule. The neighbor recommended company had a full schedule, and other options were not looking so great. I decided to give TruGreen another shot. They started treating my lawn once again at the beginning of the 2017 season. By mid-summer I had crab grass and weeds - not happy. With limited exception, when I called to get a re-treatment I would be told something like 'your regular treatment is coming up in a couple of weeks so we will take care of it then,' despite my insistence that we had a problem. I paid them though the year, never being satisfied. This year I got a text saying my first treatment was scheduled. I called them and told them forget it. They gave me the we will get it right thing, and offered a free treatment. I told them I had serious doubts, but they insisted they would not charge and if I had any problems to call back in 10 days. Guess what - WEEDS all over the place a week after they treated. I call back and say I am done, they say they will come back out and fix it. I tell them with a decent amount of detail what the issues are - Clover in the park strip, crabgrass emerging near the end of the back yard, dandelion everywhere. Well, they came back out and were very prompt. 4 Days later, worse than after the first visit. Insane. All the photos are from 4 days after the second visit. Remember, this company treated my lawn for all of last year as well! If it were not for the people in the call center being nice, this would be a 1 star review.