North East Auto Body

Refused to honor warranty on paint repair when lease-end inspection of the vehicle revealed excessive dirt in the repair paint, leaving me holding the bag for 'excess wear' charges incurred due to their substandard repair work.

Remarkable! My car drives and looks brand new. I'm almost grateful that girl hit my car now. Such professionalism, great communication, from drop off to pick up, everything was done right. This is my new auto body shop.

I was in a car accident and the other drivers insurance scheduled my repairs at North East Auto Body, which I couldn't be happier about! Everyone at North East Auto was friendly, helpful, and knowledgeable. It took about 3 weeks for my car to be ready, and Mike provided regular updates throughout the process. My car ended up being ready two days early, and all of the repairs, and paint job are perfect. They were really helpful with getting a rental and being able to return the rental at the shop instead of making multiple stop. I had never used this shop before, but would highly recommend them and will definitely use them in the future.

Please I hope you read this and do not take your car to this shop. Had the most horrible experience here and I dropped my car off here in September and it’s November and I’m still dealing with their incompetence. I was in accident in DC and I’m not from the area so I went with this shop since it is a geico partner. When I dropped my car off I informed the shop that I would be out of the country for a few weeks if they could complete the repairs before I left but if not they would store my car until I returned. They were a week late on completing the repairs and continuously called me even though I was out of the country to pick up the car. I asked my parents to pick up the car so they took time off from work and took a train down to dc just to bring the car back. Unfortunately they didn’t take pictures of the car upon pick up but the car was given to them still damaged. For a very noticeable damage of the passenger door not opening they waited 2 hours in the shop for the repairs to be completed though the car was supposed to be ready for pick up. Once I got back to the country I noticed other scratches and damage to my vehicle which the shop is not claiming responsibility for. This whole experience has made me decide not continue my business with geico for partnering with such a horrible business and I may have to pursue legal action against this shop as well.

If I could give it 0 stars, I would!! They are a big rip-off!! Smh!! I'm a senior citizen and a veteran, and they should be shamed of themselves😠 I had 5 estimates, including one from this place. Four places all agreed that the door(accident) needs replacing, cost, approximately $1000. However, this swindling place said they would fix it for approximately $3000!! Duh! I might have gone to public school but any dummy would pick the new over a patched job🙄 So, I told them not to do the work and I will be there first thing in the morning to pick it up! That's another story, THEY HAD TAKEN MY CAR APART🤬 JUST DON'T TAKE YOUR CAR THERE!! They are liars and thieves!! Why GEICO deals with them is beyond me!