Just Right Lawns - San Antonio

Unfortunately haven’t had much support and consistency with Just Right Lawns as I would have hoped for now being a customer for about a year now. Just really hoping for a decent quality job each time, and just not getting that with our crews. For the price I would have hoped for better.

Just right lawns had been servicing my lawn for 5 years now and are always reliable. I never have to worry about my lawn being mowed and edged. Mr Garcia was very quick while servicing my yard this week. However, he was in such a hurry while using the leaf blower on my front porch that a potted plant was knocked over and Christmas lights were pushed into the walkway. Not a big deal, but it would have been more professional to take a minute and undo the damage that occurred.

The guys that do my yard are great! They’re quick and they do a good job getting the edging. The customer service is some of the best I’ve had with a lawn service and I appreciate their patience.

The services provided were anything but “expert”. I called and asked for help and services for our yard. I am a disabled veteran who needed the lawn taken care of since we newly moved in and did not have any equipment. After discussing with their admin, they said it would be very easy to help us and they would send someone within the week. The service was left incomplete and half of the services they offered were not completed at all. After my complaint, their admin went over the photos and said “this was not completed, we are going to send someone out to fix this”. I needed to call three more times over three days to finally get confirmation that they would come back out. When they did, they did a quick mow and left without even blowing off the deck, leaving the yard with piles of grass and still failing to even touch our issue areas. When confronted once again, they said “there’s a lot of bees*. They offered me a 30% refund instead of fixing it. When I was told that the manager would reach out, I had someone who refused to tell me who they were contact me, after asked twice of their name or position, and then I was told I can pay more if I want it done. If I could recommend 0 stars I would.

Highly discourage anyone from using this company for any type of service. I was told over the phone that my service included mowing, edging, weed eating, and they would blow away any lawn scraps. As you can see from the photos, very little mowing was done, no edging was done, and the weed eating job is spotty. They were in and out in 15 minutes. When I called the company back to have them fix their mistakes, I was told they would come out later that day, that did not happen. I called back the next day and was told, after seeing my photos, an area manager would come out the following week to review what had been done and to correct the work, that did not happen. I was told after calling the company back to make sure that they were in fact, coming back out, that no area manager would be coming. Do not waste your time with these liars, customer satisfaction is not their guarantee or priority. I decided to use this Company after the reviews I read and have been extremely disappointed. Huge waste of time and money.