Heartland Primary Care
@heartland-primary-care-rmzh on Google Business
Data from 1 month ago
sunflowermed.comMedical Clinic
939
Reviews
4.4
Rating
Quality
RateXYZ metric
939
Total Reviews
Business Digest
Heartland Primary Care is a Doctors & Clinics on Google Business with 939 reviews and an average rating of 4.4. Their RateXYZ trust score is 31/100. Located in Kansas City, United States. View on Google Maps.
They're 61 reviews away from reaching the 1,000 reviews milestone.
Ranked #4 among all businesses in Kansas City.
Heartland Primary Care Analytics Overview
Reviews Change
+0
↓ vs prev period
Growth Rate
+0.00%
↓ vs prev period
Avg Rating
4.4
Reviews Growth
Average Rating Trend
Latest Reviews
Anonymous
I absolutely love the nurses and doctors and staff BUT that xray lady needs to retire. Why are we waiting hours upon hours for X-rays. She is never in a hurry. We’ve needed X-rays multiple times and every time it’s almost a whole day process. It’s ridiculous. I’ve had this same complaint for years and no one does anything to make the process more efficient.
5 months ago
Anonymous
The billing department is always something I dread calling for. On multiple occasions i have been berated by the billing department staff for asking why i was billed. That is quite literally their job description for billing questions. I was told to “calm down and let her finish talking” while asking a question about a bill i received. I love my nurse practitioner, but do not enjoy talking to billing.
6 months ago
Anonymous
As someone who works in healthcare, I never imagined I’d need to write a review like this, but I believe it’s important.My 84 year old father-in-law was experiencing classic UTI symptoms. Was told if I drew blood and brought them to the lab results next day. If needed antibiotics would be called in. Labs were drawn on Monday afternoon to confirm a possible infection but we never received a follow-up call on Tuesday. I left a message. No return call. Later, I found out the provider wasn’t even in the office that day. Wednesday came another message, still no return call. Thursday morning, I called again. No response. Finally, I left a voicemail specifically for the office manager, who eventually got back to me and said, “No one called you about these results? I’m looking at them now. It shows the provider reviewed them” Exactly that’s why I left a message for you no return calls and I wish I could say this is the first time. This isn’t just poor communication it’s dangerous. People’s lives are on the line. Anytime we’ve been to this office, the front desk staff seem indifferent and disengaged. This experience just confirmed it. Healthcare professionals should know better. This office needs to do better. I know people get frustrated dealing with the elderly… but Be better.
8 months ago
Heartland Primary Care Growth Analytics
7 Days
+0
+0.00%
30 Days
+0
+0.00%
90 Days
+1
+0.11%
Reviews Timeline
Daily Reviews Change
Rating Trend
Heartland Primary Care Growth Projections
30d
939
90% confidence
90d
939
80% confidence
1y
939
65% confidence
5y
939
40% confidence
Reviews Milestones
50 Reviews
100 Reviews
250 Reviews
500 Reviews
1K Reviews
2.5K Reviews
5K Reviews
Heartland Primary Care Services
No Services Available
This business hasn't listed any services yet.
Heartland Primary Care Google Reviews
939 reviews
Google User
I absolutely love the nurses and doctors and staff BUT that xray lady needs to retire. Why are we waiting hours upon hours for X-rays. She is never in a hurry. We’ve needed X-rays multiple times and every time it’s almost a whole day process. It’s ridiculous. I’ve had this same complaint for years and no one does anything to make the process more efficient.
Google User
The billing department is always something I dread calling for. On multiple occasions i have been berated by the billing department staff for asking why i was billed. That is quite literally their job description for billing questions. I was told to “calm down and let her finish talking” while asking a question about a bill i received. I love my nurse practitioner, but do not enjoy talking to billing.
Google User
As someone who works in healthcare, I never imagined I’d need to write a review like this, but I believe it’s important.My 84 year old father-in-law was experiencing classic UTI symptoms. Was told if I drew blood and brought them to the lab results next day. If needed antibiotics would be called in. Labs were drawn on Monday afternoon to confirm a possible infection but we never received a follow-up call on Tuesday. I left a message. No return call. Later, I found out the provider wasn’t even in the office that day. Wednesday came another message, still no return call. Thursday morning, I called again. No response. Finally, I left a voicemail specifically for the office manager, who eventually got back to me and said, “No one called you about these results? I’m looking at them now. It shows the provider reviewed them” Exactly that’s why I left a message for you no return calls and I wish I could say this is the first time. This isn’t just poor communication it’s dangerous. People’s lives are on the line. Anytime we’ve been to this office, the front desk staff seem indifferent and disengaged. This experience just confirmed it. Healthcare professionals should know better. This office needs to do better. I know people get frustrated dealing with the elderly… but Be better.
Google User
Dr. Yu and his staff were absolutely AMAZING! Absolute best visit I’ve had with my two littles. My boys loved chatting with the doctor and offered him hug after hug. Super patient and friendly. I’m convinced there is no Pediatrician better!!
Google User
Dr. Pacheco and his team have been a great resource to me as my Primary Care Physician. He’s really great.. We have an open dialogue, he’s accessible through their app! Im easily able to communicate, schedule appointments, get refills, and review any results. It’s kinda like having a DR at your finger tips..
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Business Details
- Platform
- Google Business
- Phone
- (913) 299-3700
- Address
- 2040 Hutton Rd # 102, Kansas City, KS 66109, USA
- Hours
- 8:00 AM – 8:00 PM
- 30d Growth
- +0.00%
- Last Updated
- 1 month ago
Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 8:00 AM – 12:00 PM
Data sourced from Google and refreshed periodically. Ratings and reviews are not endorsed by RateXYZ.
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Heartland Primary Care
4.4★ · 939 reviews