At Home Services

I was referred to this company for service on my air conditioner and had read the reviews and wasn’t feeling very confident with them. When the technician arrived I told him I wasn’t pleased with all the negative reviews. He introduced himself (Tony) and explained he was now the new owner and he had laid off all of the technicians that had worked with this company. He was doing all of the repairs himself until he could find well qualified personnel. He was right on time 11am on Monday. Determined what the problem was and submitted his recommendation to Choice before he left my home. He called me Wednesday morning and said he had not received approval from Choice. I sent Choice a message and explained that we were awaiting their go ahead. I had barely sent the message and Tony called and said he had received approval and asked if I was going to be home and he was on his way. He fixed the air conditioner and checked the vents inside. Claim was submitted; analyzed and repaired within five days. Tony is very pleasant and professional. I hope he and his company succeeds! Customer satisfaction all the way.

Three times they came out to fix the problem could not figure it out. Finally ordered a part. Then did not show up or call when schedule to install twice. After the second no show they gave me some story about how they opened the part and it was broken and they were too busy too call me and tell me so they just no showed again. In the meanwhile the problem of a leaky dishwasher got bigger and ruined my hardwood kitchen floor. The hassle and headache of this company is crazy. Do not use even if your home warranty company schedules request a new company. They will waste your time and never fix the problem.

At Home Services was dispatched to repair our washer by our warranty company. They were responsive and able to come out quickly, which is why I gave them 2 stars. The mechanic showed up on time but didn't seem to have the utmost confidence in what he was doing. He was on the phone with someone else walking through the issues to try to figure out the problem. After 20 minutes he said it was the timer and would submit the report to the warranty company. That was nine days ago. I have called my warranty company four times to follow up and every time they say they call At Home Services and they promise they will have the diagnosis at the end of the day. In the meantime we have purchased a new washer and I am also canceling my contract with my home warranty company as well, who somehow keeps tolerating this. I wish I had read these reviews prior to allowing them to be our provider. I'm now out a $75 service fee which I plan to dispute with my bank.

Not sure how this company stays in business. I was sent to them by my home warranty company in regards to an electrical issue. They came to do the initial diagnostic which was expressed to me to be a faulty 3-way light switch. I paid the $45 service fee and was told they would be getting back with me once the claim was approved to schedule the repair. Soon after, I received word that the claim was approved but after multiple weeks nothing from At Home. I called and was told they were waiting on a part. I waited another week with no contact and called again. Still waiting on a part. Really? a three-way switch? Another two weeks go by and still nothing. I called the insurance company to ask for a different electrician and was told that because they had already paid At Home $192 I was locked into them. I don't know why the insurance company paid them anything. They never came back after the initial diagnostic visit. They called At Home and told me At Home would be contacting me. I waited a couple of days and nothing. This happened multiple times. I finally got At Home to schedule someone to come. I took time off of work to be home and they couldn't make the appointment. I scheduled another appointment and again took time off work to be home and again, they were a no show. I will be moving on to hire my own electrician. Don't think that this company will be able to help you or that they will be at all reliable. By the way, I finally replaced the switch myself and it did NOT solve the problem.

I put in a request through my home warranty company and I was contacted by at home services within 24 hours. I got an appointment the next day. Their technician Darren worked on my fireplace blower. It wasn't getting any power. He tested it and within 20 minutes he had it all fixed. At home has also worked on my garage door. Great service. Really quick response. Highly recommend them for any home repair.