Allina Health Greenway Clinic (Minneapolis)

My first visit to this clinic of Allina. They Welcome you with Open Arms, just like the Eagan Facility!! I had an appointment with Dr. Jack Ball and it couldn’t have gotten any better! He listens to you, and shares medical reasoning down to your level of vocabulary! The time I had with him fully satisfied everything I needed to discuss with him! I would highly recommend him, but then that would make it harder for me to make my appointments!!!

Such a Great Experience! The entire clinic staff was so respectful! got me in and out very quickly. Dr. Jack Ball listened to my needs and made me feel comfortable and heard. I’d recommend greenway clinic any day!

I was pretty much dismissed without any further research or care about what I am going through. I believe the heart and lungs is vital to the body and I felt as if my symptoms wasn’t Important to the provider.

Horrible experience. I would not recommend coming here for any basic urgent care needs. The provider was spewing out non-factual information about COVID and Flu treatments. Denied testing and crucial antiviral therapy. Told a patient having an asthma exacerbation that "nebulizers do not work on adults and would not help" although this is completely false and has no scientific evidence to support. (I believe she was trying to make a point about research showing that inhalers with spacers can be just as effective, however, we had already explained that use of inhaler at home was not helping and when this occurred last year a nebulizer was very effective). Provider Dr. F Ribas was completely unaware of current recommendations that are researched and studied related to Tamiflu and Paxlovid. (Was talking about side effects and rebound COVID concerns, stated that it was not recommended for a healthy young person although the patient has multiple serious chronic conditions including uncontrolled asthma. Would not listen when we explained this. Her mind could not be changed even with new information being presented. Also, current research says the benefits of the medication still far outweigh those risks and have a serious impact of reducing risk of severe illness and hospitalization, as well as long term complications from COVID). Provider was inappropriate with body language, did not ask the patient before touching and surrounding the patient. Overall, seriously disappointing visit. We came with a seriously ill patient and the provider said it was no concern and refused to do basic evidence-based standards of care for flu-like symptoms and asthma exacerbation. I am not sure if this was just because the patient was Latino and was a result of discrimination or if the provider truly does not know current, evidence based standards of care. So disheartening. We left with the patient still struggling to breathe. (Also, told us she was prescribing two medications and gave first dose at the office. Got to the pharmacy, she prescribed two completely different medications she had not discussed with us.)

Absolutely outstanding care from the receptionist, to nurse, to doctor. Everyone was highly attentive and engaging, which can seem lacking in medical care these days. I was seen quickly and my concern was promptly and properly addressed. Thank you for a positive visit!