ACE Home Services (formerly Hero Home Services)

Jacob (a fellow Army Vet) quickly diagnosed the issue with our thermostat, which had been faulting and disconnecting from the Nest App since the builder turned over the home three years ago. He immediately identified the root cause and clearly explained the problem along with practical solutions. His professionalism and expertise were evident throughout the visit. Highly recommend Jacob with Ace for his efficiency and knowledge.

I needed a power pole replaced and they claimed to be able to do it. They wanted $5,000.00 down which I provided. Several months later I found a new pole in my yard about 40 feet from the old one. No one consulted me on placement. Then they put a none APS approved service box on the pole improperly installed. At that point I requested they cancel the job. They said they would and we arrived at a refund of $2,500.00. They then wanted me to sign a non-disclosure paper so I could not inform people what my experience with them was. This is costing me $2,500.00 but I feel everyone needs to know just how bad I found them to be. How many others have they done this to and can you trust a company that does this kind of thing?

Brandon came out to the house late last night to inspect our Air Conditioner evap line and ended up doing some small repairs around the whole unit. He was quick and very nice the whole time and got the job done well and for a great price. I really appreciate him coming out so late. Thanks Brandon!

I came in contact with Josh Merrill at the home and garden show where we discussed installing a tankless water heater. Mr. Merrill came out to my residence and answered all my questions and provided me with a quote. Within two days he had his plumbers out to start the install. Nathan and Dave Jr. were the two young men and were very respectful and projected nothing but the utmost level of professional decorum! I am very pleased with the plumbing portion of this job and to see young men in the trades. There were a few glitches with the electrical side of this project but I will say that when I called Mr. Merrill and sent him photos of the discrepancy he came to my residence to review and get things on track. I do have to mention the Mr. Merrill was on his day off and at a resort with his wife and left the resort and came back to my residence twice just to ensure he gave top level customer service. Mr. Merrill is a man of his word and I appreciate his attention to detail.

Jesse was very nice and professional, called and talked to his manager about the AC issue. Ace home repair is lucky to have such a fine young man on staff. Jesse was good but that does not mean this issue is resolved, he said I would need to buy another filter, but I want to know why this was not addressed when the unit was iinstalled. This is unacceptable!