Urgent Pet Care West

I was absolutely amazed by the care they gave my Violet as well as myself. They were so kind and supportive during our emergency. They were all so amazing. Reception was amazing both coming to drop off and pick up. There was no lapse in communication at all. The vet tech they had was so kind and loving. The vet was so approachable and kind as well. Communications from all was so greatly appreciated and this was legit some of the best customer support I've seen at a vet. I appreciated the care and attention they gave. They gave answers I could understand without feeling talked down to. I think the entire staff here is absolutely amazing!!!

Over the last several years we have had to use these services 3 times for our dogs. The staff was the best. They were compassionate, caring and professional. One of our dogs required overnight emergency surgery. They kept us updated throughout and were extremely kind. They were truly concerned with our pets and we are forever grateful.

Short and simple: UPC helped save my dog's life. For me, that says it all. What I appreciated most is the fact that their care stabilized her enough so that she could be transferred to the VCA where they finished her path to clinical and biochemical recovery (with neurological rehab yet to come). I honestly thought she was not going to make it (especially because she "crashed" three times). Without those initial two and a half days at UPC, Zella would not be here today.

LONG overdue review as I’ve had the opportunity to utilize their services twice in just under a year. The first was for my kidney disease cat who ingested part of a lily (the worst flower for cats to ingest), and the second for my CHF dog after he collapsed. Both received exceptional care over the 1 or 2 days and nights that they stayed from doctors and staff who were extremely competent, knowledgeable, and compassionate with great bedside manner. The most recent time, Dr. Gyhra and Dr. Yonker took incredible care of my dog Harry, but unfortunately I don’t recall which doctors took care of my cat earlier this year. Both times, everyone was very responsive via text and phone call updates, sent pictures, and even let us come visit. Very prompt as well - I called my primary vet to schedule a follow up appointment less than an hour after we left, and they already sent my dog’s records to his vet, as well as two specialists. They explained thoroughly and effectively, and they quickly come up with detailed treatment plans with a range of prices based on different treatment routes. Prices are very reasonable, and anyone in these reviews saying otherwise is silly, especially because they’re extremely upfront about the prices. VCA (though still reasonable imo) definitely have higher prices. Anyways thank you for taking such incredible care of my old man who has literally never spent one night away from his people. I felt SO uncomfortable leaving my dog for the night, but they made it so much better and eased my fears.

I was distraught, my Frenchie didnt want to walk much, looked glazed over eyes, didn't want treats. Took him to a Vet, they sent me home with antibiotics for an infection. Later that evening I'm upstairs getting his dinner, and there was loud screaming, as if he was in pain, I touched him and he screamed louder, I didn't know what to do. I contacted Urgent PetCare, they had me come right in. They got me in a room right away. They cared for my pet asap. I was sobbing as I remembered his screams. The Dr came in, was still in tears, she asked if she could hug me, yes of course. She cared, explained everything they were going to do, and took Nemo off to find the source of his pain. Well they did, at least I had answers. Dr Melissa Edloff was simply AMAZING. Yes its a business, but I didn't feel like that was number one. The priority was to get my baby better. Longer story short, I highly recommend them. This morning my Nemo, has sparkle in his eyes feeling better. Bed rest for 2 weeks will be hard for us both. But my heart soars, knowing he will recover as best as he can, given his diagnosis. Thank you so much Dr. Edloff.