Susman Insurance Agency

I just signed on for condo and auto insurance through the Susman Insurance Agency. The whole process was unbelievably smooth. Tory Kwan, the agent I worked with, found me the best deal around for what I required, and, moreover, did everything so efficiently that the whole process was wrapped up in just a few days. I especially appreciated how responsive she was to my sometimes panicked email messages--she would reply right away, and always managed to ease my anxiety. I have absolutely no complaints, only praise.

I can’t say enough good things about Karl and Susman Insurance! From start to finish, they have gone above and beyond to ensure I have the best coverage for my needs. Karl is incredibly knowledgeable, professional, and truly cares about his clients. He takes the time to explain everything in detail, making the entire process smooth and stress free. Their customer service is outstanding! Quick responses, personalized attention, and a genuine commitment to finding the best solutions. It’s rare to find an insurance company that makes you feel like more than just a policy number, but Susman Insurance does exactly that. I’m absolutely thrilled with their service and highly recommend them to anyone looking for insurance. Whether it’s home, auto, or anything in between, you won’t find a better team to take care of you. Thank you for the exceptional service!

Ms. Denise Proctor is professional, knowledgeable, and went above and beyond to find the best coverage for me with appropriate discounts. She reviewed our policy carefully and advised us with the best. The process was smooth, and stress-free. Highly recommend!l

I found this firm on the Traveler's website as I was looking for new homeowners insurance as State Farm is dropping EVERYBODY in the zip code that I live in (that's 70% of the homes - wow) I had business for a pricey homeowners policy, a significant life insurance policy and a third business liability policy for them to bid. One of the agents, April, was excellent on the phone and was working on the homeowners policy but I called her off today. Why? Because of the owner's assistant, Lee. Few times in recent memory can I remember of somebody talking down to me as a client more. He did a Hollywood "do you know who my boss is" speech by email that left me feeling embarrassed for him. I asked for the owner (who needs to do the call) to email me. No. I asked for him to just call me whenever he's free and that didn't work either. Lee then lectured me about Karl is the owner of the business and he's dealing with an insurance market that's in crisis (like I don't know that? Why do you think I am calling Lee?) and then just SCHEDULED a meeting when I am hosting guests to play golf. While Susman insurance has proven nothing in terms of price or product offerings, what they have shown me is that the customer comes SECOND and that was enough for me to pull my RFP and for me to post a 1-star review on Google. I can only imagine how much money this Lee guy is costing the owner by blowing qualified, interested, motivated leads. Jerry

Do you ever feel like all you ever do is pay thousands of dollars in premium to insurance companies and never file a claim? We felt that way until a month ago. Karl Susman stepped in and helped us resolve a claim issue and he never gave up, no matter how many roadblocks he encountered. He really fought on our behalf and we couldn't be more grateful. When you really need your insurance company, it's so nice to have the pros in your corner, fighting for you. We are so pleased with Karl and the entire team at Susman. They truly to care about their clients. You really can't ask for more.