Service Today - Heating, Cooling, & Electrical Repair

Paid them $15k for home surge protection. Stormed last week everything blew. TYLER came out, told me most damage would not be covered, but some would. I was supposed to hear back from him. Almost a week later, despite repeated calls, no response. Todd and Tyler, shame on you for having Summer, who answers the phone, send me a text message! Booooooo Update, summer says she's a manager and SHE won't allow me to talk to anyone but her because I berated her ... that's what happens when you don't respond to someone who has paid you $15 for work that wasn't properly completed and resulted in ower surge damage to my house in excess of $10k. Oooo, tech is here but Summer threatened to send him away when I asked for a written list of what work he was told to do. Hello, it's called documentation! Just found out they closed!!!! Thank goodness no one else will be taken advantage by them.

Absolutely terrible dishonest company. Left work not completed in my second home. When discovered I spent extensive amounts of time speaking with Jairet Sanders who identified himself as the manager. He accepted responsibility for work not completed and done incorrectly and an agreement was reached with regard to fixing issues even with additional expense from my end. The week the work was to be completed, I received a text message stating “Do (sic) to the complexity of my job” they recommend I seek repairs elsewhere. I had originally hired this company to replicate current ductwork with the addition of one additional intake register and duct connection which was their recommendation. They no longer return phone calls and their office in Brainerd, MN is not open for business. They are attempting to not honor originally contract ( which has been paid in full!) or follow through on corrective agreement. Stay Very very very far away from this organization. Of note, original work crew did not complete work as they were let go from company in the middle of my HVAC repair. Project manager who was organizing second attempt at completion also left company in the middle of the project! A company is in disarray to say the least.

Another amazing experience with Service Today! Had some major projects while remodeling an old Saint Paul home that involved replacing a lot of damaged wiring, running a new 220 volt line, replacing switches, installing a new fan, and a motion light fixture! They sent out 4 very professional and extremely knowledgeable team members that worked hard to find the right solution and make sure things were set up exactly how I wanted. Their team made sure to explain everything in depth and provided above and beyond quality! Very special shoutout to Jake S, Dylan D, Kiefer P, and Dylan H! I highly recommend this company and will continue to use their services with all my future indoor or outdoor electrical, heating, plumbing, and HVAC needs.

I finally got tired of replacing air filters and decided to have an electrostatic filter installed. Turns out it's now possible to add-on UV light sterilization (shown to be effective at neutralizing airborne viruses) so I decided to get that installed as well. The whole thing is not cheap, but for us (wanting to get back to normal life, hosting gatherings, etc.) it's worth it. They offer 3 levels of air quality treatment systems. Mike L. was helpful in figuring out which would work best and the final installation looks great and works beautifully. I'm mostly just into the tech, but the wife (who is picky about smells) said she really noticed the difference. (IN PHOTO: UV/ozone filter has the green & blue lights; the 1" electrostatic filter just fit inside old filter cavity on bottom/angled.)

We had an appointment that was missed - called on a Friday - was given a Monday appt and didn't show. Arrived Tuesday and said they thought issue with Acoil but would need $331 to perform a diagnostic. Due to previous issues with the company we scheduled another contractor to review before committing to the work. The line set was completed by Service Today previously and we have had nothing but trouble and loss of refrigerant since. The other contractor was at our house for 10 minutes and diagnosed 2 bad/faulty welds in the line set that Service Today installed and now will not warranty the work. Instead they wanted to have us spend over $300 to diagnose an issue their company created. I would not recommend them for any heating or AC work. Techs are pleasant but might not be experienced and customer service has not been willing to help.