Michael & Son Services

Andrew was friendly and provided great information so we could make informed decisions for our home and family. He provided lots of different options and we didn’t feel like we were being “conned” or tricked as we often do. He was on time and professional! And provided a coloring book for our toddler. He returned a week later to install our water heater and was able to navigate the challenges of our home with ease. Again- he provided us with great information so we could make informed decisions and even showed us how to adjust the temperature and valves if we needed to! He provided his phone number in case we needed support later too. Definitely recommend Andrew in the future.

Jason Hall did EXCELLENT. such great service and just an all around stand up guy. Would recommend this company and Jason to anyone needed service. Thanks Jason! - Michelle Mansour

My service technician (Plumber) was Carlos Hernandez-Parades to convert old ice-maker PVC hose and bib from wall to refrigerator to new turnstile nozzle with braided 12ft polymer ice-maker water connector. A small 4x4 cut had to be done to drywall to remove the old PVC hose valve that has been there for 10yrs. The new turnstile type nozzle was installed and 12ft polymer water hose was connected. The cut area is clean. The drywall piece that was removed will be will repaired by homeowner. This job had to be completed for the delivery of a new refrigerator. Carlos was very professional from the time he arrived until the time he departed. He continuously updated me on what was happening through the entire process. Any questions that I had was answered in a way I can understand. After install was complete he cleaned the work area and waited 10 mins to ensure there was no water leak present. The job took approximately 30-45 mins. I would recommend Carlos for your plumbing issues. Great first time experience for this homeowner.Thank you, Sir!!!

This was my first time using Michael and Son. From the phone call to get a profile set up with Enzo to having a technician sent out SAME DAY to check our smart thermostat to make sure wires were secured and corresponded to the correct location. The service was so professional from beginning to end. A text message sent the moment the appointment was confirmed, giving the timeline of arrival. I was off today, so it out worked perfectly. They even text you a photo of the technician who will be arriving! So incredibly safe! I’m a female and anyone could be coming to the door, you just never know these days. Adam was professional the moment I opened the door, he was putting on his boot covers, still have snow and ice, what has melted has turned the grown to mud. Those are simple things however you don’t think about those details when inviting someone into your house. I just like details and Adam, you nailed it! Adam gave me a visual and explained where the wires were going and I was able to explain it to my fiancé who was at work, and he was happy to know he installed the smart thermostat correctly and everything was running and working just right. Adam even checked and told me the noise I had been hearing was the metal ducts and it was flexing with the heat going on and off creating that boom noise I keep hearing in the attic. Super duper nice to put my mind at ease that there aren’t refugees (opossums) up there living it up at my expense 🤣. Crazy affordability to get that great of service from when you call, they pick up, to scheduling, tech arrives, diagnostic is done, payment collected! I mean WOW!! I own my own company too, so I am truly a fan! Thank you Adam for helping us narrow down our problem, you did great work👏

Outstanding Tesla charger installation experience with Michael & Son. The technician, William, was professional, knowledgeable, and took the time to do everything the right way. The wiring was clean, well-organized, and clearly installed with safety and long-term reliability in mind. He explained the setup, answered all my questions, and made sure the charger was working perfectly before leaving. The entire install looks great and was done efficiently with zero issues. If you’re considering a Tesla wall charger install, I highly recommend Michael & Son and specifically William. Top-tier service from start to finish.

Dustin Wettstein did an excellent job as an electrician with your company. He was knowledgeable about his work and able to communicate well with me on the problem & cost to fix my electrical work. He even got my tankless hot water heater working and educated me on the outlets in newer homes. Dustin is a highly recommended technician and Michael & Son’s is a cut above the rest in the Richmond area. What made this experience the better than the local competitor was the fact the phone operator got me a next day appointment right after it snowed. Thank you all again for your help!