Service Experts Kansas City

Moe was the technical who preformed the service call today on my HVAC purchased from Neal Harris in 2020. Moe was professional and cordial and thorough. The furnace is under the house (crawl space) which is a small area to work in. Moe had no problem! I appreciate his pleasant attitude and the complete and timely evaluation.

While I fully expect this review to be buried in the thousands of reviews for this company, I figured I’d share my thoughts here. I have had 3 experiences working with Neil Harris, ranging from bad to awful. The first involves one of their technicians coming to inspect a steam boiler on a house I was about to purchase. At the time, I knew nothing about steam boilers, and was informed by the technician that the boiler was in “8 out of 10 condition”. 3 months after living in the house, I realized that this technician failed to inspect the most critical component – the heat exchanger, and that it was significantly rusted and leaking. The boiler had to be replaced 3 months after I purchased the home. During that same visit, one of their “comfort advisers” (God help me if I ever have to deal with these sales people ever again) gave me quotes for a new AC system ranging from $16k to $28k. I would love to learn who is paying nearly $30k (!!!) for a new AC system (we had another guy do it for under $7k). Lastly, I brought them out to give me an estimate to have my steam boiler replaced. The technician, who was not well versed in steam heating systems, was smug despite not knowing what he was talking about. He informed me that it could take up to a FULL WEEK for a steam boiler replacement (even though they use megapress which should theoretically streamline the process). As someone who now knows a ton about residential steam boiler replacements, if your company is quoting you a full week to perform this replacement – find someone else to do the work (ours was replaced in a standard 8-hour workday). Not only that, but the ballpark quote he gave me for the replacement $15-$25k was inaccurate and they couldn’t even come in below $25k. Never again will I use the services of the “service experts” and I would encourage anyone who is even remotely interested in a cost-effective solution for home comfort to stay away.

Our furnace stopped working in the middle of a snowstorm! AJ and Zach came out fast. Their communication was great every step of the way. They answered our questions and explained everything so we could understand it. Most importantly they restored heat quickly and gave us fair options for repair and replacements. Trust me, call these guys and don’t try to fix anything yourself. They are professionals and I have peace of mind and a warm home again.

Lucas and Antonio came out to install a new heater and air conditioner at my grandmothers home (Mary). They did an excellent job. They were quick, efficient and friendly. Their professionalism was awesome. They kept us informed every step of the process. We had a comfortable home after just a few hours. We have been Neal Harris customers for many years (+20) and they have never failed to deliver awesome service.

HVAC technician Ryan Rizo solved a problem with my thermostat. He offered to do a furnace Tune up a week ahead of schedule, while he was there. He was very thourogh and shared the issues about my furnace. Great job, great tune up.