John Moore Services

So DISAPPOINTED! We saw a ceiling stain that appeared to be from a water leak from our upstairs master bath. We called John Moore plumbing to see if they could detect if there was an active leak that needed repair. The first plumber (there were multiple) came out and said that the only way he could do a true inspection was to cut the ceiling and make sure that the pipe above it was not still leaking. It made sense. He recommended a contractor to come out and cut the ceiling drywall and install a dryer to dry out the ceiling joist and the wood. After this, it took three separate plumbers to come out and do the inspection to see if the pipe in the ceiling was leaking from the shower or not. Thankfully, it was not. It appears that the shower drain was clogged and had overrun creating a small leak in the bathroom tile transition which resulted in the damp ceiling below. However, after the plumber inspected the pipe, we called the contractor to come fix our ceiling and replace the drywall. To our utter surprise we were told that they don’t do that! They told us to read the fine print in the contract, which says that they don’t do these repairs. Why in the world would someone cut open your ceiling and not expect to repair it?!! Why didn’t they say that BEFORE THEY CUT OPEN OUR CEILING?!! This was the service that was recommended by John Moore! When we contacted John Moore, they said it was not up to them to do anything. It was on the contractor that opened up the drywall. After $1900 we still have a hole in our ceiling and there was really no leak. The plumber said to use Drano once a month to keep the shower clear. Well thanks for that $1900 professional advice! I have never been so frustrated and disappointed, almost $2000 spent and a hole in our ceiling that still needs to be repaired, resulting in more money coming out of our pocket. And no one wants to take responsibility for this. Disappointing!! Since John Moore recommended this contractor they should stand behind the full repair or make the contractor come and repair our ceiling. Please beware and don’t get taken advantage of like we have.

Brad was great. He arrived on time (8am-12pm) and was courteous, professional, personable, and knowledgeable. Brad explained what I needed done and gave me 3 options for the work involved to make the repairs. He did not rush me to make a decision. I thought the quote was very high but I used John Moore because of the excellent jobs they had done on my home previously.

Excellent Service from John Moore Plumbing I recently used John Moore Plumbing, and the experience was outstanding from start to finish. The team was professional, punctual, and clearly knowledgeable. They quickly diagnosed the issue, explained the solution in clear terms, and completed the work efficiently. What really stood out was their attention to detail and commitment to doing the job right the first time. The workspace was left clean, and everything is now working perfectly. It’s refreshing to work with a company that values quality, transparency, and customer service. I would absolutely recommend John Moore Plumbing to anyone looking for reliable and professional plumbing services.

Outstanding plumbing service! David Lawrence handled everything with skill, speed, and a smile. Brad Skotak came in, assessed the problem, and provided a clear estimate, but it was David who truly delivered. He quickly and efficiently fixed my leaking shower and expertly replaced the tub and shower valve. Both were professional, knowledgeable, and courteous throughout the process, but David handled every detail with care and always with a friendly, positive attitude. It’s clear he takes great pride in his work. I highly recommend David, Brad, and John Moore Services for any plumbing needs. Thank you both for an exceptionally job well done!

The service guy for John Moore, was professional, punctual and knowledgeable. In comparison to other companies their prices are a little higher. Yet, the quality of work is the overall goal of excellence. The technician Henry gave us his honey opinion about the needs our home requires.