PODS Moving & Storage

This is our third time using PODS since 2019. The service PODS provides is above and beyond. Larry in Las Vegas is an 8 year veteran with the company who delivers 5 star service. He was the first driver to hand me a card and ask for a review. Nice job Larry!

Was charged an additional $313 dollars after my delivery because the “renewal” cycle on my storage unit. Was not notified that this charge would continue after it was delivered. So now I am paying for an entire month that I will not be using the unit. I was planning on leaving a good review all the way up until the end but not now. When asked if the fee could be pro rated the response was “we can not as it is a “valid charge” on the account. Ripping off customers is not a good look.

Moving is extremely stressful. PODS was amazing at making the move efficient and much less stressful. I moved over 120p miles and there is no other way I would prefer moving. There was one small scratch on my table and that was my fault in packing. Their customer service was outstanding. I highly recommend them when moving.

Hired POD and their recommendation of pack and load company. It is always a horrible experience to move and pack your stuff, but so worth every penny to have them do all the packing and then packing into the POD and unloading the next day.

Title: Beware of PODS – Hidden Fees, False Promises, and Dishonest Billing Practices I want to share my experience to warn others about using PODS Moving and Storage. I first rented my POD in April 2024 to move from Atlanta to Colorado, then later from Colorado to Las Vegas. The total transport cost came to about $2,500, and I paid $408 per month for storage—faithfully, for over a year and a half, without ever missing a payment. When I finally scheduled my POD to be delivered to Las Vegas at the end of September 2025, I was quoted $2,500 for transport and $102 for delivery to my local storage facility. My delivery was set for October 13th, and my billing date was October 5th, meaning I would only have the POD for eight days that month. However, PODS still tried to charge me $408 for the entire month, refusing to prorate even a partial refund—even though they prorated charges when I first became a customer. When I questioned it, I was told, “We don’t prorate at the end of service.” Another representative claimed I had a three-day grace period, but when I checked my rental agreement, there was no mention of any such policy. Between October 6th and 8th, I spoke with multiple agents and supervisors, all giving me different answers. One told me if I emptied my POD by October 8th, I wouldn’t owe another month. I did exactly that. I even recorded the calls for proof. Despite that, PODS still attempted to charge $468 from my account—claiming I owed a balance, even though I had already emptied my POD and was told by their own staff my account would close with a $0 balance once I did. To make matters worse: • My delivery status still shows “Scheduled for October 13th,” even though my POD has been empty since October 8th. • Several items were damaged, and the inside had spider webs and dust, showing a lack of care while stored. • I have three recorded calls with PODS representatives giving conflicting information about prorates, grace periods, and balances. At this point, PODS has shown they are dishonest, disorganized, and only care about squeezing more money out of loyal customers. After paying them faithfully for over a year and giving them more than $10,000 total, this is how they treat me. ⚠️ My advice: Don’t use PODS. Read every line of your contract, get everything in writing, and record your calls. They will say anything to get your money, but not stand by their word when you’re ready to end service