Pet Paradise Atlanta

My dog loves Pet Paradise in College Park. They are very attentive Warm Loving to my dog. The location is easy to access extremely clean very well Kip. The staff is amazing! Customer Service is on point and I give them a thumbs up if you are looking for a place for your pet.

My baby loves Pet Paradise! My family and I have been coming to this location for four years now. The new Resort manager Dj is absolutely amazing!! Every time I walk in the building, he’s always smiling and ready to greet me and my baby. His demeanor and his positive attitude makes me trust him with my loved one. I recommend Pet Paradise Atlanta to any new pet owners who is looking for daycare or somewhere for your dog to socialize. Dj and the front of house staff will take care of you

Coco loves it here. Staff is friendly and love Coco back. However, recently I picked my dog up from day camp and they brought out a different dog that looks similar to my dog. My dog is a girl and the other dog they thought was my dog was a boy. It set my heart to beat fast because I thought my dog was given to someone else. Needless to say I was able to get my dog. I’ll just say STAFF please more careful and mindful when you’re putting our fur babies in their correct crates. We pay for safety and protection.

My dogs felt at home here and seemed very comfortable with the humans and other dogs at the facility. Staff were kind and handled my feeding and meds requests well, and even provided extra blankets for my elderly doxiepoo, who gets chilled easily. I especially appreciate the cameras, so I can check in and get a little hit of doggie dopamine while I’m away. Having on-site vet facilities is also reassuring when you have senior and/or brachycephalic dogs! I’m a repeat customer, and plan to continue using this service for my future travels.

Long Review: Please DO NOT board your dog here, especially if they require medication administration. I recently boarded my two dogs for 5 nights. One of my dogs requires 4 prescription medications. Upon arrival, I completed the required paperwork that outlines the concentration, medication name, frequency, etc. I also provided the original pill bottles, as required. The staff person reviewed the medication schedule, confirming administration instructions. When I picked them up on the 6th day, they returned half of the medication to me!!! My heart sank realizing that my dog did not have her medication while being boarded at this Pet Paradise facility. I immediately pointed this out to the staff member Jjade who is reportedly the Manager on Duty. She pulled the records and attempted to convince me that the medication was given properly, which was impossible due to the amount of medication that still remained. When I requested a copy of the distribution records, I was told I could not have a copy because the Pet Paradise “owned” the documents - how convenient. The manager supposedly called the Regional Manager who said they would look into the situation. Days later (only after detailing the same events on their automated survey), I was contacted by a staff member and told they reviewed the documentation and determined that all medication was given appropriately. Again, I asked to speak to the Regional Manager or a staff person that could make decisions and was told someone would call me back. It’s been more than 2 weeks, and I still haven’t received a call. Before leaving, the Manager suggested that I monitor my dog or take her to the vet since she had not received her medication consistently during her stay. How sad!! What’s worse is the lack of accountability or willingness to acknowledge the error. (Although, I’m pretty sure someone will conveniently respond to this review.) Unfortunately, I’ve boarded my dogs here off and on for years. I ignored prior concerns because I considered them minor. For example, I always pack additional pre-portioned dry food “just in case” there was an emergency and they needed to stay later. And each time, the food was never returned even though they weren’t expected to receive it l. I was always told, “they ate all their food.” I overlooked it because the business was close to home. However, the medication was the last straw for me. I’ve since talked with a few neighbors about recommendations for other facilities and several have shared similar experiences with regard to feeding and staff disposition. Our pets rely on us to provide them safe, healthy and responsible environments. Pet Paradise is not one of them.