Pet Palace - Columbus

I have a very anxious large dog. I typically have to pay the vet to put him under anesthesia to trim his nails. I took Milo to Pet Palace yesterday for a full grooming experience expecting to be notified that they couldn't get everything done. Wow was I surprised! They did such a good job. He came home so clean, his white was whiter than it's ever been, nails trimmed, and he smells so good. Thank you so much. The staff is always so amazing.

We’ve used Pet Palace for over a decade and they have been absolutely wonderful to our pack. They treat our pups like their own family and keep us posted if anything comes up during visits. Our elderly guy Walter can’t get around as well anymore and they make sure he has anti-slip mats and is comfortable during his stays. When our tripod, Lucy started to slow down, they also took extra steps to ensure her comfort. The people are friendly and kind and I never worry about our dogs whenever we take them there. Thank you for caring for all of our fur-kids, and for your kindness and love when we lost Lucy in 2024.

I have been a customer for several years, but unfortunately, I had the worst experience recently. I took my cat in for grooming and requested a haircut, nail trimming, and a shower. This wasn't my first time; we had done this 4-5 times before, and it was always great. Two hours later, I received a call from Emily, the pet groomer, informing me that my cat was aggressive, and she couldn't complete the grooming. When I went to pick him up, I found that she had shaved half of his body (see attached picture), and that was all she did. I was charged $91, even for the services she did not provide, as it was my cat who refused the grooming, not her. I returned two days later, and the manager defended the situation, stating that six people had tried to assist her but were unable to, mentioning there was blood and that my cat bit them. Eventually, she refunded my money. As a team lead for a customer support team, I understand what "customer support" entails, and my experience at this location was the worst. I can see why the groomer behaved that way, given the manager's attitude. The manager was very rude and even racist, showing no smile when we entered. I had seen her before and felt the need to speak to her about hiring staff who are friendly to customers. Perhaps she had an issue with my appearance, but as a customer, if she cannot tolerate people of different races, she should not be in a customer support role. I asked her for the district manager's contact information, and she handed me a sticky note with the email in a very dismissive manner, as if to say, "do what you want, I don't care." She claimed my cat bit them while six people were holding him, but I don't believe her. When I picked him up, the groomer stated she stopped when he began to bite her because it was unsafe for her, and she didn't mention anything about six people or blood. The manager lied to cover up her poor performance. I looked up Linden and found contact information for Lora Shaw, the vice president of operations. I did not want to reach out to her before contacting the district manager, as I want the district manager to get in touch with me. You can find my contact information in your system; my last name is Elaiashy, and my cat's name is Whiskers.

I've boarded my Danes with Pet Palace several times for a few lengthy stays and they've both come home happy and healthy, each time. I'm impressed with Pet Palace's staff, they're professional with me and considerate and attentive to my dogs' needs. Their grooming has also been notable with nails done effectively, coats clean and smelling sweet. I like the little extra add ons -- steaks that they'll cook for the dogs, extra play times, its a nice touch to make their stay a bit more enjoyable. They also threw a little birthday celebration for Lucy for her 6th birthday.

We recently boarded our cat Trixie from 2/12-2/20 while we were on vacation and we were very very pleased with the boarding experience (Trixie included). The staff is very professional and super sweet. You can tell that they really love our fur babies as if they were their own. We had never boarded our cat before so we were a little anxious but the staff is totally fine with you calling daily or as many times as you'd like to check in on your baby. They even sent me pics and videos of Trixie on her one on one's and in her suite. If we ever go on vacation again, we will be boarding our cat there again. Thank you Pet Palace :)- TR, Mary Dee and Trixie