Pen Pals Cooling Heating Plumbing
Best Plumbers & HVAC in Albuquerque@pen-pals-cooling-heating-plumbing-thfn on Google Business
Data from 1 month ago
www.callpenpals.comService
780
Reviews
4.9
Rating
Quality
RateXYZ metric
780
Total Reviews
10
Photos
Business Digest
Pen Pals Cooling Heating Plumbing is a Plumbers & HVAC on Google Business with 780 reviews and an average rating of 4.9. Their RateXYZ trust score is 49/100. Located in Albuquerque, United States. View on Google Maps.
They're 220 reviews away from reaching the 1,000 reviews milestone.
Ranked #1 among all businesses in Albuquerque.
Pen Pals Cooling Heating Plumbing Analytics Overview
Reviews Change
+0
↓ vs prev period
Growth Rate
+0.00%
↓ vs prev period
Avg Rating
4.9
Reviews Growth
Average Rating Trend
Latest Reviews
Anonymous
Excellent service! Highly recommend Pen Pals to take care of your HVAC needs. Pricing is competitive and very reasonable. I worked with Francisco to get my quote and he was fantastic. He thoroughly reviewed all of my options with me and offered his suggestions based on his experience. I was scheduled within days of accepting my quote. The installation technicians were professional and truly did a great job! I am very happy with my new AC and will continue to be a customer of Pen Pals! Thank you!!!
3 months ago
Anonymous
They were professional and courteous. Had to adjust the cut of the box for installing my bathroom vent, leading to a slight gap in between the ceiling and the vent that was then caulked over. Not the biggest deal and worth the price I paid, but I will need to go back in and make it look a little nicer. The electrician was very knowledgeable and efficient.
4 months ago
Anonymous
Paul Cruz and Kenneth Thompson were absolutely incredible. They came out, took the time to really diagnose the issue, and made sure we were okay the entire time. Ours was a tricky situation—two other HVAC companies had already come out and couldn’t figure it out—but Paul and Shaun did. They actually pulled out the manual, carefully reviewed it, and worked through the problem until they found the solution. What we appreciated most was their integrity, honesty and fairness. Unlike other companies that were trying to charge double and bill by the hour, they kept it straightforward with one diagnostic fee instead of stacking hourly charges. That alone earned our trust. Thanks to them, we finally have hope that our heat will be restored, and that peace of mind means everything. I also want to highlight the admin/customer service side. Sometimes you get great technicians but poor customer service—this was the opposite. Pen Pals truly delivers on both. The admin team has been incredibly helpful, responsive, and kind, which made the whole experience even better. Amazing customer service, amazing technicians. We would absolutely choose them again over any other company. Highly recommend — five stars all the way!
4 months ago
Photos
10 totalPen Pals Cooling Heating Plumbing Growth Analytics
7 Days
+0
+0.00%
30 Days
+0
+0.00%
90 Days
+7
+0.91%
Reviews Timeline
Daily Reviews Change
Rating Trend
Pen Pals Cooling Heating Plumbing Growth Projections
30d
780
90% confidence
90d
780
80% confidence
1y
780
65% confidence
5y
780
40% confidence
Reviews Milestones
50 Reviews
100 Reviews
250 Reviews
500 Reviews
1K Reviews
2.5K Reviews
5K Reviews
Pen Pals Cooling Heating Plumbing Services
No Services Available
This business hasn't listed any services yet.
Pen Pals Cooling Heating Plumbing Google Reviews
780 reviews
Google User
Excellent service! Highly recommend Pen Pals to take care of your HVAC needs. Pricing is competitive and very reasonable. I worked with Francisco to get my quote and he was fantastic. He thoroughly reviewed all of my options with me and offered his suggestions based on his experience. I was scheduled within days of accepting my quote. The installation technicians were professional and truly did a great job! I am very happy with my new AC and will continue to be a customer of Pen Pals! Thank you!!!
Google User
They were professional and courteous. Had to adjust the cut of the box for installing my bathroom vent, leading to a slight gap in between the ceiling and the vent that was then caulked over. Not the biggest deal and worth the price I paid, but I will need to go back in and make it look a little nicer. The electrician was very knowledgeable and efficient.
Google User
Paul Cruz and Kenneth Thompson were absolutely incredible. They came out, took the time to really diagnose the issue, and made sure we were okay the entire time. Ours was a tricky situation—two other HVAC companies had already come out and couldn’t figure it out—but Paul and Shaun did. They actually pulled out the manual, carefully reviewed it, and worked through the problem until they found the solution. What we appreciated most was their integrity, honesty and fairness. Unlike other companies that were trying to charge double and bill by the hour, they kept it straightforward with one diagnostic fee instead of stacking hourly charges. That alone earned our trust. Thanks to them, we finally have hope that our heat will be restored, and that peace of mind means everything. I also want to highlight the admin/customer service side. Sometimes you get great technicians but poor customer service—this was the opposite. Pen Pals truly delivers on both. The admin team has been incredibly helpful, responsive, and kind, which made the whole experience even better. Amazing customer service, amazing technicians. We would absolutely choose them again over any other company. Highly recommend — five stars all the way!
Google User
I highly recommend Pen Pals for your HVAC needs. They replaced a furnace for me. Francisco was courteous, prompt and professional. He was on time, and actually called and asked if he could respond earlier. His job estimate was really awesome (3 companies bid on job) and we scheduled a start date. They even accomondated by adjusting their schedule to start atcan earlier date. Follow up phone calls and texts were done in an expedient manner. Kenneth Thompson arrived as scheduled to do the job. I found Ken to be polite, professional and dedicated to the task. I would highly recommend this experienced man to service your HVAC needs.
Google User
Great service and very professional. The guys were friendly and the company went to Gallup, to replace my furnace. If you need to have your furnace or air conditioner repaired or replaced contact them. Reasonable price and they took my 40 year old furnace. 😄 I highly recommend them to Gallup community. Do not go to any other company. Thank you again for helping us to stay warm.
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Business Details
- Platform
- Google Business
- Phone
- (505) 578-5036
- Address
- 2521 Madison St NE, Albuquerque, NM 87110, USA
- Hours
- Open 24 hours
- 30d Growth
- +0.00%
- Last Updated
- 1 month ago
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Data sourced from Google and refreshed periodically. Ratings and reviews are not endorsed by RateXYZ.
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Pen Pals Cooling Heating Plumbing
4.9★ · 780 reviews