Parks Heating, Cooling, Plumbing, & Electrical

I recently had the pleasure of working with Jordon Coppo, and I can’t say enough good things about the experience. From the moment he arrived, he was extremely polite, professional, and respectful. He took the time to carefully inspect my heating unit and made sure I understood exactly what was going on every step of the way. Jordon was not only knowledgeable, but also very patient and kind. He explained the issue in clear, simple terms and answered all of my questions without making me feel rushed or confused. It was obvious that he genuinely cares about his customers and takes pride in doing the job right. I truly appreciated his honesty and the way he made sure I felt comfortable with the work being done. I would 1000% recommend Jordon Coppo to anyone needing help with their heating system. He made what could have been a stressful situation feel easy and manageable. Thank you, Jordon, for the outstanding service!

I've worked with Parks for years, always have had great service. They installed both of our units, yes we've had a few issues with them over the years, but it's how they handle them that sets them apart. Consistent, friendly service and doing the right thing. Most recently, Jordan came out as our upstairs unit was not working. Education was great (made me aware of things I'm doing that are hurting our system), along with explaining proposed services professionally. Coming from a service oriented business I appreciated the options, low pressure, quality work and timely service. Great job Jordan getting us squared away.

I called parks heating and cooling after the snow storm when the heat in my rental unit stopped working. They showed up around 2pm which was pretty quick and I was happy about that. The technician was polite and informative and told me he could not get my furnace to stay working and I should replace it. They promptly got a comfort specialist out there to quote me $9606 to replace it. I thought this was high and not expecting to spend that much, but I was getting ready to pull the trigger because I was in a bind. My husband and dad both told me to get a second quote. The comfort specialist was not happy I was not pulling the trigger the same day. The next day I had two more companies come out, the first got the unit working and said he could not figure why it wasn’t working for the other guy. He also checked for a gas leak that the parks guy said I had and inspected both units. He said they should be replaced but for now it was working. The second guy said the exact same thing, and ran the carbon monoxide meter in every room of the house and found no evidence of a gas leak. I am not sure what happened but two of the three companies were able to look at my system and not find any problems other than it was old. Maybe a safety switch caused it to stop running because it was so cold, but both companies did a thorough inspection and couldn’t find a reason for it not to continue running.

I am writing this review to make people aware of my experience with this company. I do not recommend using parks heating and cooling for HVAC/heating services. My experience is two fold. I originally purchased a HVAC in July 2023 and I had a bad experience with the installation which failed inspection with the county. I tried to resolve the issue with the company but could not get anyone in management to return my call to discuss concerns. Ultimately, a service man was able to fix the HVAC but I was not able to ever talk to the management and the lack of expertise with installment inconvenienced me as I had to take time off from work. Recently, my air quit working. I had this assessed by a new company and the service man found a contactor part within the outdoor unit that was installed improperly. Due to improper installation, the wire was frayed and had been sparking over the previous 2 years. This lead to melting of the part and malfunctioning of the unit. This is a safety issue, fire hazard and all related to improper installation. Yet again, I have contacted the company multiple times and cannot get anyone in management to return my call. In my opinion, this company had no issue calling me to obtain my initial business but when issues arise, they do not respond. I will not use them in future and would recommend looking elsewhere if you are considering using them.

Thank you so much to Mike Helper from Parks for the amazing work and quick turnaround time. He explained everything in detail and was very professional. Thank you again! Here are some before and after photos of the pullout disconnect Mike replaced.