Palmetto Collision LLC

I never thought I’d be writing a review for a collision shop, but this team has earned every bit of it. Each time my car has needed work, they’ve delivered the same consistent experience: fair pricing, flawless repairs, and absolutely outstanding customer service. From the moment you walk in, they treat you like a real person, not a ticket number. They communicate clearly, keep you updated without being asked, and explain everything in a way that’s easy to understand. There’s no runaround, no surprises, no inflated charges, just honest work from people who care about doing things the right way. I trust them 100%, and I recommend them to anyone who wants their car in the hands of people who actually care.

Palmetto Collision did such an an amazing job fixing my car! It looks good as new! Also it took them 4 days to complete which was amazing. Very friendly staff as well! Highly highly recommend ⭐️⭐️⭐️⭐️⭐️

Absolutely fantastic experience with Palmetto Collision! Had some body work done (accident) and partial repainting. My 2008 Scion XD could not look better! They were affordable, timely and great communicators. I highly recommend them! Thank you!

Our vehicle was involved in an improper load accident, on 275 in Tampa. The vehicle in front of us didn't have tools secured and a metal squeegee and shovel struck our vehicle several places. I looked through several body shops in the Charleston area and decided on palmetto because of the reviews. When we got back in town it got scheduled and it got worked on. Insurance is a different story but we did not get what we needed and our deductible was never refunded back to us because the other insurance company is comprised of worms. The dealings my wife and I had with the two people at the shop were excellent. Our issue is the quality of the paint job and the attitude and response from the owner, which was dealt with in person by me. A business owner should never tell a customer how much money they've lost because a job hasn't been done correctly, but that's what this guy did and didn't apologize for it. The simple fact is their painter and their painting setup does not provide excellence. Two paint jobs and still tons of bubbles and tons of dust and dirt underneath the paint. The owner refused to repaint and said he would just buff it as best they could. We've decided to take this to the BBB and SC State consumer affairs office. These guys did very impressive body work on an aluminum body Jeep but failed miserably on painting and the customer service from the owner. I cannot at all recommend this place because of those two reasons. Every piece that they painted has multiple bubbles, shadowing and dirt under the paint. In over 70 places before I stopped counting.

I got rear-ended February 13th, and called around to get quotes and dates. Everyone told me May. I called Mike at Palmetto Collision and he told me he could get me in March 15th. I believe in local small business so was not going with a national collision center. Mike and Palmetto collision went above beyond. He communicated every step of the way. Small, Family owned business, and they were amazing to work with. I hope I don't have to use them again, but you can guarantee I will recommend them to anyone.