Kennedy's Plumbing and Heating

I am an elderly disabled single woman and at the beginning of the heating season my boiler broke down. I called Kennedy's and they were more than amazing. They came out right away to do the estimate, one of the ladies in the office helped me apply for financing and even though I was denied Kennedy's continued to help me and found a program that not only paid to replace my heating system, it was done free of charge! I'm so happy I called them they truly saved me. I was so impressed I decided to save up some money and had them install a new air conditioning system this summer. Kennedy's goes above and beyond for their customers. I am truly Thankful for all of them!

BEWARE - this company is rude, unprofessional, and always looking to send you a bill even for work that they do wrong on multiple occasions. You will always be threatened with a diagnostic fee ($79) for a service call, even if the problem they find was caused by their techs. They will even mandate that you pay them on the spot over the phone and then charge you a 3% service charge for using a credit card, which is illegal in the state of CT, and breaks the terms of their merchant services agreement with visa and mastercard. Marie who makes the phone calls was extremely rude (to the point of being belligerent), the techs were dirty, forgetful, and under trained, and I feel caused more problems than they fixed. In short we had an AC unit that never had a problem until the A coil started a slow leak, the A Coil was changed and the next day problems started with our compressor, one after another, and I believe that most if not all were caused by the "repair" job that Kennedy's techs did. Not to mention they were never fixed by them. We had to call in another company to fix what was broken. If I could rate them less than a zero I would. Do not say you weren't warned... Update 7/16/2012: We have received threatening voicemails from the owner Tim since I posted this review. Yet another reason not to use them!

Efficiency accompanied by courtesy is a a rare combination in today's work world. The courtesy extended to us by your staff, particularly Marie Varney, Office Manager and Dispatcher, was impressive to say the least. In June 2017, we put a call into Kennedy's Plumbing and Heating and that very day she had a crew sent to our home to discover that our A/C Condenser Units were not only old and outdated, but not working. Upon further investigation, it was discovered that the older furnace needed to be replaced as well. Materials were ordered and within 3 days of our original call all A/C Condenser Units were replaced as well as the furnace. We were provided with detailed explanations of the work to be performed which was extremely reassuring since this was a first for us. Their expertise saved us an enormous amount of money in labor and material costs. In December of 2017, during the deep freeze that swept our nation, we had to place an emergency call to Marie yet again as the finished basement had no heat and the fear of frozen pipes was very real! Marie immediately dispatched one of her guys and he was on site within the hour of our call. The old mercury thermostat was found to be not working at all. We were advised to replace all three of the old mercury thermostats with new digital ones. By the end of the day all work was done and the heat was on! Thank you Marie and crew for expediting the work needed to be done, such concern is refreshing and should become more widespread!

Kennedy Heating and Plumbing installed our new on-demand furnace (forced hot water) and hot water heater combo. unit in October when the weather started to change. We did not want to pay for another year of oil bills and this was the best solution. The installation was easy, the staff was phenomenal (both in-office and on-site). The guys that did the install were professional, cleaned up every day after themselves and made sure I understood the system before they left. The new furnace is super efficient, our energy bills are down SIGNIFICANTLY and we have not had to call them once since it was installed. Marie in the office is especially helpful, courteous and always does her best to work with you no matter what the issue may be. I see some people posting that Kennedy's is expensive but, I would let those people know that you get what you pay for! We also have a condominium where we use Kennedy as well and have continued using them for the past 11 years! they don't lie when they say, "Come Home to Comfort, Come Home to Kennedy"! A++++++

Fantastic Company!!! I have been using Kennedy's Plumbing for years. Most recently they installed a new boiler for me. The owner, Tim; came to my house and talked to me about all my options. After listening to all my concerns and needs, he suggested that I go with the Quietside Boiler/water Heater. I am Glad I did. I now have extra space in my basement, the removal of my antiquated equipment was quick and clean, the installation Job was awesome! The new unit looks great, very organized and clean. Besides the appearance it functions very well and has saved me hundreds off my heating/hot water bills. Over the years I have used this company; I have never had any issues, I have dealt with pretty much everyone at the company and they all have been wonderful. They are always pleasent, show up on-time work very efficiently, and most of all very knowledgeable; not only in plumbing but all aspects of home improvement. Kennedy's plumbing is my one stop shopping for home improvement! There nothing this company can't do!! Thanks to Kennedy's Plumbing for all the Great Work!