Crash Champions Collision Repair West State St

I was in a car accident (not at fault) on NYE and the other driver’s insurance company had my car towed to crash champions. I no longer live in the area and was out west visiting family when the accident occurred. My experience with this shop was very mixed. Pros: Very satisfied with work on my vehicle. You couldn’t tell any damage had been done. Staff was friendly and had great communication overall during the process. Cons: I was initially told my repair would take a week. One week turned into three, then four. Parts were delayed and an employee was ill during this period. Regardless, a car repair should not take a month when you are quoted a week despite certain factors being out of their control. Additionally, one last thing had to be fixed and was yet again delayed and I had to have the repair finished in a different state. Again, I do not live in the area. I was supposed to be in Boise for a week and ended up staying for the entire month of January waiting for my car to be repaired. I was very fortunate to have friends/family in the area I could stay with during this time, but the company offered no form of compensation for additional funds I spent having to remain in the area and the excessive amount of time while waiting for the car to be fixed ( I received an apology from an employee and manager). I worked in the service/hospitality industry for almost 15 years and feel that I was incredibly understanding of the situation, to a certain point. I am still trying to comprehend how there was no sort of compensation for the delay, regardless of the services being covered by insurance.

We had a great experience working with Erick on a bumper cover repair for a Hyundai Elantra. My wife also loved having the car cleaned and freshly detailed when we picked it up. Nice touch!

Crash Champions has the best customer service. From the first call through the entire process of repairing our vehicle, Crash Champions kept us informed with daily updates and progress. The repair makes the vehicle look brand new and did I mention they give you a life time warranty? They do!

Casey and Erick at Crash Champions were amazing to work with, great customer service and very communicative. We had a couple hiccups that were completely out of their control but they kept me informed during the process and handled it with upmost professionalism. Great company to get your vehicle fixed through.

Unfortunately I keep getting ran into and these guys are here to help every time! Casey is the man and is a great example on how to treat your customers. Everyone I interacted with any of the employees, they looked like they enjoyed being there and answered all the questions I had about my rental car and dealing with insurance and the damage that was done to my vehicle. The day after I got my car back, my other vehicle was backed into and the first place I took it to was these guys. 10/10 would recommend