Caliber Collision

Kudos to Pat Stone and the whole team at 7425 West Broad St (Richmond, VA) for a perfect job with clear, honest, friendly, respectful, proactive communication throughout. They worked seamlessly with the insurance company and an Enterprise location nearby (a big plus) to make the repair a breeze for me and the car looks great. I was impressed by how little it cost given the extent of the damage after a parking lot collision and will be sure to choose them again as need arises.

The staff was very nice. Great customer service! They were very professional, friendly and efficient. The quality of the repair was top notch. Pat did a superb job! It looked like a brand new car. I was well informed with updates and my vehicle was ready in a timely manner. I would definitely recommend!

Caliber did an excellent job repairing my vehicle; you cannot tell it was hit! Johnny who worked on my car did a great job with keeping me informed of what was going on and it was ready when or I think even earlier than expected. I am very satisfied with their customer service and with the work that was done. I will definitely recommend Caliber to friends and family!

Johnny was an incredible project manager from start to finish, even testing my car on the road with me to ensure my satisfaction. Responsive, skilled and invested in my satisfaction. Keep your good employees! You made a difficult situation EASIER. The shop repaired my car in a shorter timeframe than expected, and the mechanic was excellent and conscientious. Excellent all around. 6 months post repair, it’s as if the accident never happened. Thank your for your care, talent, & seamless navigation with my insurance company.

My insurance recommended Caliber for a simple bumper repair following an accident. They did manage to repair the bumper. In the process, however, they managed to drain my battery, break my liftgate, break my backup sensors, and cause my passenger window to stop functioning: really a masterful mess up. The first time I came to pick up my car, it was not functional at all. Luckily I was able to get my rental car coverage back, & to come back the next day. The front desk staff - most especially Courtney, whose discourtesy during this whole process has been remarkable - acted as if I were the one putting them out. After I discovered the issues with the car, & after I’d been waiting for 90 minutes for them to try to fix them, one elderly mechanic came out w pictures of my bumper & said ‘I’m not sure if you ever saw photos of the damage.’ He seemed surprised when I told him I was the owner of the car & the one who’d been involved in the accident. The second time I picked up my car, I was in such a hurry to leave (in part due to the aforementioned rudeness) that I did not check all the systems. I discovered that the passenger window & backup sensors were broken after leaving CC & contacted my insurance, who requested that I take my car back a third time. Against my better judgement, I did so. This time, Caliber scratched a wide scratch down the driver’s side of my car, sent me home with the liftgate open, & refused to speak to me - the owner of the car - about my own car. Unless you enjoy insurance nightmares, wasting your time, sexism & rudeness, & incurring damage to otherwise intact automobiles, I would avoid this place at all costs. They have taken up hours of my life when I’m trying my best to care for a parent with Alzheimer’s, & I will never forget it.