Caliber Collision

This is a trustable and reliable shop. People who work here are both nice and professional. I visited here to get an estimate on my vehicle damage for insurance estimation. They were really helpful and on point.

They have now helped me a couple of times and it’s all been amazing! The communication has been great! Things were completed in a timely manner! I can’t say enough great things about them! I highly recommend them for any repairs/car issues you may have!

The Caliber Collision in downtown Minneapolis off of 7th st has a great crew who are on top of their game. They repaired my car, a Toyota Camry, in a timely manner. They also responded politely to calls when I would call and ask how the fix was progressing. They didnt cop an attitude,the office manager, her name is Julie,is very friendly to talk to, gave advice on where I look for the progress on the car and the estimates for the repair on their website....and my actual repair technician was Luke, he walked me through the process, we did a walk around the car and looked at all the damage, so we were on the same page with everything which is kind of a good thing to do, because some places will just fix exactly what you tell them. But they won't look anywhere else. Luke found some other damage related to the crash I hadnt noticed. I don't usually do reviews on car repair stuff, cuz it's like "well, that's their job", but I did this particular location because it is above the rest. And I would go there if I were somebody that needed a car fixed again. It's not worth it with other shops. Excellent service, customer relations, and most importantly, repair.

I had such a great experience with the Caliber Collision team especially Luke and Colette! They were incredibly kind, responsive, and professional. My car was finished in a timely manner, and they even went above and beyond by replacing a light for me, which I really appreciated. The staff explained everything clearly, and made sure I understood the repairs from start to finish. I’d definitely recommend Caliber Collision to anyone who needs auto work done!

I do not recommend bringing your vehicle to this facility unless you have a precise understanding of the issues at hand, particularly if your vehicle is a recovered stolen one and insurance is involved. My car was examined by Caliber twice, each time for over a week. Upon its initial return, I found substantial glass debris on the dashboard and in the vents, along with personal items belonging to the car thief. Although I had explicitly requested that all non-belonging items be discarded during the detailing service, these items remained, indicating a lack of attention to detail. When I returned to collect the vehicle for the second time, the same items were still in the trunk, and glass fragments continued to litter the dashboard. During one of my initial visits, I expressed my concerns regarding the inadequate repairs identified during the inspection. I was reassured that a thorough inspection had been conducted; however, it became evident that significant damage had been overlooked. I want to clarify that I do not intend this review to critique their mechanical services, as this is not their primary focus. Nonetheless, I believe they should uphold higher standards in their detailing services. The first two images included in this review depict the state of the vehicle after the second detailing, while the remaining images show its condition following the initial service, which should not have been acceptable.