ANYTIME HEATING, COOLING AND PLUMBING

This is an ongoing review and will hopefully be re-reviewed to five stars rather than ‘minus more stars’. I chose these guys based on the sales pitch, name brand, and specs of the unit. What I wasn’t prepared for is the exit of my initial comfort advisor in the middle of the job. I wasn’t informed or handed off etc. Just ignored texts for a few days until I had to call the answering service and hold for live rep and then wait for live rep to speak with someone else and back again and repeat. No time for this, and I shouldn’t have to be the one who calls when there are vent covers missing etc to ask when I might see the crew again to finish the very expensive job. Install mgr wasn’t available to call me and they don’t do things easy like email and text. Just answering services and many middle men. I’d not recommend them as of now but I’m hoping they’ll fix all this since my job is only halfway done. Terrible communication so far.

ANYTIME's technician Nick diagnosed our 23 year old Lennox furnace, and the repairs would have run just under $2K. Salesperson Dylan came out later the same day and gave options on a whole new system. Chris & Mike arrived the next morning with the new HVAC system, and did a remarkable job of replacement. I didn't realize just how inefficient the old system was compared to this new system. The output air is noticeably warmer than before. One of the things that stood out in all of this was how gentlemanly and polite each of the ANYTIME Employees were, something I'm not used to these days. Furthermore, I felt that the installers, Chris and Mike were very trustworthy, something else that I'm not use to these days... After nearly three decades of working in Residential Remodeling and Construction, and dealing with a lot of different HVAC companies, I've scaled back to basic home repairs. All said, I Highly Recommend ANYTIME for any of your HVAC needs. I sensed just from this experience that the Top Management has a very high standard on who they allow to represent them. Well done, ANYTIME!

Thank goodness Eric Boud is back!!! I had taken a sabbatical (did not renew my contract) from Anytime due to the previous technician that had “replaced” Mr. Boud. I heard that Mr. Boud had returned and immediately set up an appointment to reestablish service. Mr. Boud came to my residence and my faith in the company’s integrity was restored. Thank you Mr. Boud for your professionalism and dedication to your profession. I will be requesting you as my tech going forward! Thank you!!

⭐️⭐️⭐️⭐️⭐️ I don’t usually write reviews, but I had to share my great experience with Marlen from Anytime Heating & Cooling. He recently installed a new AC unit at my home and went above and beyond every step of the way. Marlen was patient, professional, and took the time to explain everything clearly. He even gave me helpful tips on keeping the system running strong something he didn’t have to do but really showed how much he cares about his customers. Diego assisted with the install and was great too, but Marlen truly made the experience exceptional. His professionalism and attention to detail are a great reflection of both himself and Anytime Heating & Cooling. Highly recommend asking for Marlen if you need any AC work done!

DO NOT RECOMMEND ! I’ve had them come out to my home a few times. A technician stated there was biological growth in my furnace area(said it was basically mold) and recommended to clean the mold and install a UV light. A few months after another technician came to do the work and I was under the impression that they would clean the mold before installing UV light but he just sprayed it with germicidal cleaner. The technician installed the UV light poorly ! He made a big hole in the coil leaving the light exposed and not sealed which leads to air getting into it which basically defeats the purpose of the UV meaning it’s not working effectively as it should and also leaving it exposed to the human eye which could cause blindness when seen (which the technician himself told me). The technician also screwed the UV light through the thermostat wire and didn't even screw all sides of the UV light in not securing it safely/correctly. Also since the technician did this am I not constantly smelling a mildew scent in my home, which I never was smelling before. The technician also cleaned the blower wheel but it was not cleaned properly and basically just looks as if it was only wiped off leaving a lot of debris and dirt on it still WHICH WAS OVER $400 JUST TO CLEAN !!! On top of that another section in the furnace area was found with biological growth as well by another company meaning that the first technicians that came out for this company could’ve not been doing their job properly or just bypassed seeing the growth because it could not and should not have been missed. When I first called a representative told me that they do not deal with mold and cannot confirm that biological growth is mold (which one of there technicians did which is where I got the idea that it was mold to begin with) and they usually recommend a specialist to test the growth BUT THEY NEVER TOLD ME ANY OF THAT! Instead they made me pay over $1400 to have them install the light and make me feel as if they would solve the issue and the UV light would prevent it when I could’ve had the specialist evaluate the growth and have it dealt with correctly because my biggest concern was having the growth removed and the unit clean because I have an infant at home, which I’ve repeatedly told the company and the technician over and over. Instead they made me pay a lot of money and left me with the same problem AND MORE because of the poor job done by their technician leaving me to have to find someone else to do the job correctly and efficiently. The company has been quiet ever since I had these complaints. I’ve been calling everyday since Monday to have this issue resolved and the representatives are unable to help me solve the issue and keeps stating a manager would reach out to me before the end of the work day and they never call!!