Anchorage Plumbing & Heating

AJ was a wonderful technician that answered our emergency heating call. He took his time investigating the problem and found an additional culprit that was stopping one of the zones heating. In these negative temps, he did a great job getting our heat back on.

While the first technician that came to our house prior to this appointment was on time, kind, and courteous, the staff that were here today were late without reaching out with a heads up, kept their boots on with no coverings, left soldering mess around (is it not normal to clean this up??) and left our closet crawl space open, which our cats escaped into. The combination of all of these make me not want to utilize them again - also the cost ended up being astronomical. Not a great experience.

Little to no expertise to be found here, customer service is beyond terrible, no communication between technicians and scheduler. For example: - Broke the valve on our water main on a Friday afternoon, walked off the job and said "not my problem". - It took three technicians to diagnose a heating issue. All three diagnosed different problems and proposed different solutions, including an $8,000 boiler rebuild. Turns out it was a faulty thermostat that was replaced (by me) for $60. - Cancelled on the day of an appointment for a toilet install because they assumed our pipes were lead-oakum. When I told them that the pipes were copper Chris told me to "never call here again." You got it Chris!

Walk don't run. I have never dealt with a more terrible technician and owner of any company. Technician lied about taking picture before he started. Said he cleaned things I cleaned last week. I knew more about my furnace than the technician they sent out. Basic information. He put a tube back on wrong. He didn't know why a TACO pump was white instead of red. I told him and called him on it. He tried to show me pictures he said he took but they were from the guy before after saying he took pictures when he got there. He lied. I told him someone from his office was going to talk to me before leaving. Supposed Owner hung up on me. Police got called. It was ugly. Supposed owner came to my street but would not talk to me while the police were standing right there. Ask yourself why?

Gio was great. We are having to handle a plumbing problem from out of state. He came out to do a big job and discovered that what we had originally thought needed to be done was really not the way to go. He was honest and really tried to save us money. He found and fixed the problem and did it in a timely manner. Nice guy, knowledgeable and trustworthy from what I could tell, dealing with him over the phone.