Western States Metal Roofing

Some background on myself: homeowner living in one state and building in another state. This is the first time I’ve ever had to do this myself. The employees were the most supportive and knowledgeable people I’ve dealt with in years. From the beginning , they were very helpful and communicative via email and phone. From beginning to end they were able to help me with my questions and order. I would use them again and again for any build.

Efficient process to obtain quote & process order. Material was completed ahead of estimated lead time. Efficient communication for delivery set up & delivery was seamless, driver was excellent. Quality of material & finish exceeded expectations! Overall, a very good customer experience!

What an awesome experience. A sales rep named Tara took care of us from start to finish. We had never used this company before seeing how we are based out of SW CO but a client requested we use Western States and I'm glad they did. Awesome Company with great response times and quality products. We will definitely be using them again.

Excellent customer service My salesman Brian was excellent!! Had the answer to any questions I had and was prompt to respond to any phone calls or texts I had. The CORE-ten is excellent material. Turn around time from when I ordered the product was very fast. Very happy with the product and the experience working with this company

My experience with this company was great until I received my order which was damaged and had incorrect panel sizes. Will never buy from this company again. Had shipping damage and product issues that took over a month to partially resolve. Over 20+ emails, 10+ calls, and being told they would call me back...they never did. IT TOOK ME FILING A CREDIT CARD DISPUTE WITH MY BANK FOR THEM TO ANSWER MY EMAILS AND ADDRESS THE PROBLEMS. Extremely frustrating experience this company. Buyer Beware... Items I ordered were received damaged (dents and scratches) and wrong sizes. Requested 6.5' and 7.5' panels, received 6' 5" and 7' 5". Sales person admitted their mistake and offered a discount on new items. No offer to fix the probably they created other than spend more money on discounted items off my next purchase. Requested paint to repair the scratched panels from shipping damage and they tried to charge me for the paint. When someone actually took my call, they stated I should not have to pay for the paint. Took over a month for them to actually provide an invoice to order the paint at no cost to me. Fyi, during the whole experience I dealt with multiple people because there seems to be a high turnover rate of employees leaving the company. Again, buyer beware…