Vets Septic Service and Shelters

Just got off the phone with Will and let's just say I'm not impressed with the customer service I received from your company especially since IHS paid for the services and I'm an elder. Pictures attached. I was told I was lucky they got it done before the rain, and that homeowners are responsible for the dirtwork. Just letting y'all know what to expect after the install.

If you haven't had your septic pumped (recommended every 3-5 years depending on family size and usage) then you need to before you end up like us! Last night at midnight I was doing dishes, running the dishwasher and running the laundry machine and walked into the master bathroom and water was flowing out of the drain in the shower (which is right outside of the septic area outside). I stood in the shower plugging up the drain with my foot and was ankle deep as I watched it flow into our bedroom on the carpet! My husband got the shop vac and my kids got towels and we went to work to try to stop the flow and devise a plan. My friend recommended that I call vet septic because they just had this issue a month or so ago! It was after hours but a guy named Brandon walked me through what to do immediately. There is a white cap on the outside of the house that he had me open, and that released pressure and water came out of the pipe and the shower drained and flooding subsided! Grateful for relief we clorox wiped and cleaned as best as we could and made it a point to not flush or put anything down the drains until they got out here. This morning they squeezed us in and Brandon took the time to educate me on what to do next time and on everything septic. He also said to make it easier next time we can install a riser and he won’t have to dig to pump the waste. He ended up finding that the installers put a riser on but it wasn’t above ground so he offered to install one this week or we could come pick up the part and install it ourselves to save money. Times are tough right now with inflation so I appreciate the DIY option! I put them on my Google calendar schedule to come back in two years, since our sludge level was so deep and we have a big family, and he'll reassess our sludge layer and see if we can go longer next time. We built our home and this was the first time we have had to pump it. I'm glad they were available at midnight to walk us through what to do to stop the water flowing, and today to fit us in so we can get back to using our toilets! I highly recommend them because I always appreciate a company that will take the time to educate their customers! You can tell they aren’t solely in it for the money, because time is money, and they offered a DIY option. Thank you, Brandon and Vet Septic!

Charged $1,000, left ruts in yard, did not fully clean septic tank. When I complained about the ruts and poor service and asked them to hold off on cashing check until we had a chance to discuss, they cashed the check anyways, the owner, Will, did come out a week later, was rude and said I wasted his time, stormed off without another word. Normally M-F for a 1500 gallon tank is ~$350 for most companies. This place, Vets, is $500, weekends with overflow (2000 gallons vs 1500 gallons) was $1,000. With the extra high price, disrespectful attitude, poor service (did not hose down interior tank walls, did not fully clean out tank), ruts in the yard (they should have never even considered pulling into the yard to save 15 ft of hose, septic tank is within 40 ft of driveway). I would highly encourage to use someone else and specify beforehand these basic scope items.

Great honest business with good employees. You can trust them to do what's right.

Called Vets based on their rating, the fact I thought they were veteran owned, and based on having dealt with other septic service providers in the area. The price was as expected and in concert with other local companies. The driver arrived exactly on time and respected my request to park the truck so as not to damage the driveway. Jeremy was very professional and personable and set right to work. We have a large tank that has not been serviced in 10 years....big job, but was completed in about 45 mins- including the paperwork. You can see from the photo that job site was left in good order. I will definitely use Vets again. I will say I was a bit upset learning that the company ownership no longer includes an actual military veteran...but that does not diminish the fact they did a fine job. T