The Spa at The Crescent

I recently visited The Spa at The Crescent to celebrate my birthday on January 6, and unfortunately, the experience did not meet the expectations associated with your establishment or the services my husband paid for. Upon arrival, I informed the front desk associate that although my husband had booked a deep tissue massage and a facial, I did not want a deep tissue massage and would not be receiving the facial due to very sensitive skin. The associate recommended a Swedish massage instead and assured me the change would be communicated to the staff. Once downstairs, I was given a brief tour and directed to the locker area. Shortly after being placed in the massage room, the therapist began the service using deep tissue pressure. I immediately advised her that the pressure was too intense and reiterated that my service had been changed to a Swedish massage. She adjusted the pressure accordingly, which I appreciated. However, the remainder of the massage was underwhelming. The therapist worked very quickly, making the experience feel rushed. Only the back of my body was massaged, and after I turned over, she massaged only my head and face. The front of my body was not massaged at all. When she stated the service was complete, I was surprised and checked the clock to find that the massage had not lasted the full 60 minutes. Upon returning upstairs, the cashier did not ask about my experience and instead informed me that I would be charged $200 for the facial since it was not canceled in a timely manner. I requested to speak with a manager, but no manager came out; however, the cancellation fee was eventually waived. I was then asked if I was okay with a 42% gratuity being added to my total. Although I paid it, I found this excessive given the quality of service provided. This was my first visit to The Spa at The Crescent and, regrettably, it will be my last. The overall experience was disappointing and did not reflect the level of service I expected for such a special occasion. Sincerely, Kimberly Garner

From the moment I arrived, I felt so welcomed and cared for. Veronica and Thania were incredibly kind and professional at check-in, making the whole process smooth and helping me get comfortably settled into the spa. Their warmth set the tone for a wonderful experience. Lan was absolutely exceptional with my Hydrafacial. Her expertise, attention to detail, and gentle touch made it one of the best treatments I’ve ever had. My skin felt instantly refreshed, radiant, and renewed. If you’re looking for any type of facial treatment, make sure you ask for Lan — she is truly outstanding. I highly recommend the Spa at Hotel Crescent Court to any traveler looking for a relaxing and expertly delivered experience. Between the welcoming staff and the skilled care, this is truly a must-visit spa.

I tried the spa here because the Ritz was closed for remodeling. The locker room attendants were very nice and helpful. However, I wouldn’t come here again, and here’s why: this is not a five-star experience, even though the prices reflect a five-star hotel spa.The towels are very small and rough to the touch, so be prepared to feel like you’re using sandpaper after getting out of the steam room or shower. My massage was just okay. The room was noisy, and one of the overhead air conditioning fans must have had a loose screw because it kept banging throughout my service, which was very annoying. The sitting room sofa had a stain on one of the cushions, and most of the carpet needed to be steamed. I also overheard staff mentioning that the spa had recently been remodeled, but it didn’t look updated to me. The entrance looked new, but the locker room and actual spa area did not. Lastly, check that your locker actually locks—I had issues finding one with a working keypad.

Meeting Rosie, was the only positive takeaway. Yesterday I came for a $245 massage. It was decent, yet all for nothing. I ordered a chicken Caesar wrap afterwards & unfortunately it was full of avocado. I am severely allergic. It wasn’t listed on the menu at all. Sent me into an instant panic attack & allergy response. Spa attendant spoke minimal English. Luckily I’m. Bilingual. Ruined all the reason & for my possible benefits from the spa visit. They were also painting the walls in the communal area between the locker rooms, which wasn’t mentioned at check in. Just not as enjoyable as I’d like, for the price point of their services.

This was my born day gift and what a SPA. One of the best experience. Just make sure to get there early to enjoy amenities before the the massage. They have Sauna, steam room, hydrotherapy room. My favorite was the steam room and off course the massage. So great birthday gift for someone special if you are ever in Dallas.