The Peninsula Spa & Wellness Center

I was underwhelmed by my experience here. Though the massage was great (and quite literally not a minute after the hour time frame despite them starting late), I don’t think I’ll return. The lounges are directly across from a pool opens to all hotel guests, and screaming/crying children running in front of me from my short walk from the women’s locker rooms to the spa area was essentially the opposite of peaceful. I was brought into a “relaxation room” that had 4 day chairs and the one I chose to sit on was covered in food from a previous client. It was off putting. The massage itself was fine, but I would never pay this amount of money to go back. I’ve had much more relaxing experiences at far more reasonably priced establishments.

I have always enjoyed my services at the Peninsula. And this time was no exception, Chanel, Nona and the rest of the team as they made this time even great after a scheduling issue happened at the last minute, they accommodated their error and rectified the situation with kindness. I totally recommend this spa and this team, will definitely be back!

Went here last week to use a gift card I had been saving for years (traveling a lot got the best of me, so I was very excited to finally use it!). I was told the facilities were under renovation but that they still had the same level of experience for my massage. Booking was super easy and quick! Just to preface - this service was January 13, so thing might change by the time you read this. When I got off the elevator, I was met with the receptionist sitting at two very crowded folding tables with a cheap table cloth on it. She didn’t even have enough room to prep the clipboard she needed me to fill out. It was all set up in the hallway of a floor of regular hotel rooms. I then moved to the “relaxation room” which was just a hotel room that they took out the bed and put a few chairs and tea maker in. It was embarrassing. The bathroom was in the hallway and you could hear EVERYTHING happening in there. There was no music or sound to ambient the room. And no snacks like trail mix that others had posted about. Just a dead quiet room with chairs where you could have tea and hear people in the bathroom. I was then taken to my treatment room, which again was a regular hotel room that they took the bed out of. The table was super comfortable and the massage was ok. My therapist was a bit too deep in most places - even when I asked him to lighten up. He never asked how the pressure was or checked in along the way, which was disappointing. “Spa music” was playing from his phone. No speaker, just a phone turned up. At the end - I at least expected to be offered to use the shower if I wanted. I was told to get dressed and meet him in the hallway. At check out I asked if the pricing was discounted considering they didn’t have any of the normal spa amenities. The receptionist smiled and nervously said “no” as she fumbled with the clipboard again. Very disappointed in this service and the environment. If their spa is under renovation, they should not offer services. If I wanted to walk into a room and receive a decent massage, I would have gone to massage envy. Stay away from the peninsula while they are under renovation. They should be embarrassed to change the prices for what they are currently offering.

We just had an amazing spa day at the Peninsula! We did a full day package as part of a birthday weekend, and it was everything we hoped for. The amenities like the pool and steam room were just so luxurious. We did a full day of services, and every single one was magical. The techs were all clearly knowledgeable and professional but also very kind and personable. Lunch was also delicious and delivered poolside. We had such an amazing time, we’re already scheming to get back to the Peninsula as soon as possible!

Our experience at The Peninsula Spa was excellent. We went for my birthday and called to book about a week in advance. My mom and I both got the half-day destress package with massage and facial. They weren’t able to do both services for each of us back to back but said we could do one each in the morning then the other for each of us at 1 pm. That worked out perfectly because we were able to spend those 3 hours in between in the relaxation room and by the indoor pool. They brought us a glass of champagne to celebrate my birthday. We ordered lunch by the pool and the food was really good. The massages and facials were also great. I wish I could remember the name of who did our facials, but Veronica did my massage and it was AWESOME. It was the BEST day and we will definitely be back next time we visit Chicago.