The Cleaning Authority - Oklahoma City

They did a great job on our deep clean 10/10 recommend

Edit: I did not mention stained caulking. I mentioned grout. I knew they couldn't do anything about the caulking. The rest of the grout that is not caulking is still stained. Again, you are trying to make me feel like I'm ridiculous for complaining, as did your representative earlier, and did not address any other concerns I had. I am perfectly happy paying in full for the time that those ladies cleaned my space, as they deserve to be paid. I am not mad at them at all, I think they did a great job with what tools and lack of communication they had, I think that your management is the issue. I'm lowering my rating to reflect your customer service tactics. I have never had a professional cleaning before so there are a lot of things that I was not aware of, so bear that in mind. First of all, if you hire this company you have to make sure that they understand to the letter in minute detail what it is exactly that you want done. If you are kind enough to tell them that they don't have to clean the litter box or the area directly around the litter box because you know it's going to be really hard to clean, they just won't clean half the room because for whatever reason they decided that half of my kitchen wasn't a kitchen. Just because the litter box was there. If you have a husband who does not empty both drawers of your freezer (even though you asked him to), and they don't see that the bottom drawer of the freezer is in fact empty, they won't clean it, nor will they tell you that there may have been a mistake considering the rest of the refrigerator was completely cleared out. Make sure to take apart every piece of your refrigerator that you want clean because if they can't take it apart easily, they will not. Probably best honestly so that they don't break anything, but it would have been nice to know. If you are not specific, there will be miscommunication and you will be disappointed. Not only might you have issues with communication because your cleaners themselves have limited English, which is fine, but the people who do speak English don't specify anything, don't really ask questions, and do not check with you to make sure you are happy. They send an inspector to check on the progress and the inspector did not bother asking me anything or ask me to walk around with her to make sure it was up to my expectations. I didn't even realize when she left. When I did the initial interview FaceTime with the owner of the company and showed him the spaces, he did not tell me that they would not be able to clean THE ONE THING I SPECIFICALLY TOLD HIM I NEEDED DONE. They use products that would not be able to whiten grout or get rid of some stains because they were all safe for the environment (which there's a part of me that really appreciates that), but I didn't realize how much it limited things. The whole reason (and I told him this) that I wanted a professional cleaning team to come out is because I am 46 with damaged hands from arthritis and cannot handle scrubbing spaces myself very well. Everything that I really wanted to be cleaned because I couldn't, didn't look any different because of the products that they use so keep that in mind. Be aware that if you are contacted by someone afterwards to ask you if you are happy, if you tell them you are not, they will have an excuse for every single thing that you are complaining about and make you feel like some kind of villain. Honestly I'm probably most pissed off about the way I was talked to. Basically I just dropped a bunch of money on something I could have done, so yeah I'm pretty darn pissed off but I will say that what they did clean (that wasn't stained grout), was cleaned pretty well, which is the ONLY reason they are not getting a worse rating. I feel lied to, but I am told it's just "miscommunication". Make sure you communicate well.

This has been the best experience! The owner came out and did the walk through and estimate. The communication leading up to today’s cleaning was fantastic. Today was the initial deep cleaning and they just left. This place hasn’t looked this good in years! The attention to detail is impressive. This is how you do it! Bravo!!

The ladies were so very thorough. Great. They were very considerate with me getting sick Thanksgiving and they were careful with the cleaning supplies. Even had extra person. Same 2 ladies which makes it more comfortable for me than constantly having different ladies. The ladies even found my missing black earing!! So happy

I have been a customer for almost a year and I have had a very good experience. Kimberly and Solano were nice enough today to tidy up my daughter’s stuffed animals! Thank you ☺️