The Cleaning Authority - Louisville

Affordable Cleaning did a Great Job cleaning our home! Hard wood floors / our rugs / furniture and plantation shutters ALL SPARKLED! All dust gone! Very happy!!

Very disappointing. They do not deliver on what they present for their cleaning routine and schedule. I was told by the franchise owner and in all materials that they clean on an A/B rotation with wet spaces (kitchens/bathrooms) one week and dry spaces (living, dining, bedrooms) on the other for detailed cleans, and basic cleaning on everything each time. They actually split it into 4 rotations: kitchen, bathrooms, living/dining, and bedrooms. The area that is not in rotation is barely touched (for example won’t even vacuum behind a bedroom door, visible dust bunnies and debris), and the deep clean area still leaves much to be desired. I was explicitly told that they will only clean the underside rim inside the toilet on the rotation days- so despite paying for my home to be cleaned every other week, my toilets were only going to be cleaned once every other month. Rarely emptied the waste bins in bathrooms nor cleaned the glass on storm doors despite explicitly asking and it being confirmed this is part of the service. I can go on and on, but that gives you an idea of the shockingly poor quality and effort. The home never looked any cleaner after they left. They do not know the proper cleaning tools and products to use- ruined multiple white cabinets with a magic eraser, which they also used on all of my stainless steel appliances. On multiple occasions the cleaners arrived smelling of cigarette smoke, which is then what my home smelled like post cleaning. You also have no idea when they will show up. You schedule a day, and then you get a 90 minute window day of, which can change at any moment. Then you get an alert that they are on their way, which could mean 15 minutes or an hour and 15 minutes in my experience. The people that came to clean my house were always kind and friendly- some did the best they could given the “training” and products they were supplied with. I don’t usually leave reviews, especially bad ones, but this was so disappointing during a time that I really needed the help and hoped they would come through with what was advertised, that I’d like to save others from the disappointment and waste of time and money.

This was my first day receiving service from The Cleaning Authority. The team were great: all very friendly and accommodating. Considering it was their first time in my home, and it was full house cleaning (big house) I was overall very pleased with the work they did, and I am looking forward to my next cleaning in two weeks. Great crew: shout out to all three of them (C,C, and L'K).

It was awesome to come home to a clean house! My wife gave it a thorough inspection and was delighted that nothing was missed, including the bottom part of our kitchen chairs which is apparently very important to her. We are very pleased!

The Team at the Cleaning Authority is awesome, and they do a great job with our house. We've used them for a few years now, and you can't beat the value for the price. Additionally, we have a lot of delicates and antiques, and they are very careful around them. Last but definitely not least, all of their team members have been very personable and in a good mood. They do an excellent job!