T.A.G. Team Cleaning LLC

We schedule a Deluxe Deep Clean of our home in preparation for a graduation party and the Tag Team was awesome - on time arrival, super professional, worked around my dog and 5 year old, left the home smelling and looking like the day we moved in!

We have used TAG team cleaners in the past and had great results, but this will be the last time we employ their services. My husband received an email stating a slight discount off for a 3 hour general cleaning. We had been using Kingdom Cleaners (which we highly recommend!) but he decided to give TAG Team a second shot. Mistake number one. The home my family and I returned to after three hours looked like the one we left. The floor in the kitchen was swept, the counters were cleaned off but that was it. Marissa, the maid assigned to clean, said she was only able to get to the bathrooms and our kitchen. That would be completely understandable if those rooms actually looked clean, but they did not. All of our toilets have a Lysol gel cling that rubs off every time I clean them, but they were still intact when I checked. This means the toilets were not scrubbed, just wiped down. The kitchen floor was not mopped. A job that takes 10 minutes at best and would seem to be an important step to cleaning a kitchen. All other general areas were left completely untouched. My husband contacted Patty, the office manager, (mistake number two) to try to address these areas of concern but she was completely unprofessional. She said we were just trying to get a discount and that we are the type of people who just go through maids! That’s her response. To blame us instead of trying correct the problem like a good business should do. My husband invited Patty to come see the house that same day but she refused. We did not call for a refund, we called to have the situation corrected. Please take this review as a word of caution, look at other cleaning companies to service your home. From the other 1 Star reviews posted about TAG Team you will see that Patty replies using verbiage that is distasteful and manipulative. That is not someone you want in your home.

T.A.G. Team Cleaning did an amazingly thorough and professional cleaning. I sought four quotes before I chose T.A.G. Team for a deep spring clean, and T.A.G. Team was quick to respond with a detailed estimate. I was happy to support a local small business. The three-person team that did my cleaning arrived on time, worked efficiently and unobtrusively, most important, did quality work. I will definitely be a repeat customer.

Hi. I thought Stephanie was very thorough, and pleasant to work with. It was good to see such shiny surfaces, and to know the wood and tile floors were so clean. I am unable to do the floors because I need to use a walker. Thank you! Inspired me to pick a clutter corner every day: sort, organize and throw out stuff.

I was moving out from my one bedroom apartment in West Hartford. So I found T.A.G through Yelp. Because they have the most and highest reviews, I decided to give it a try. Jessica was very responsive on all my questions and clearly laid out next steps in advance. Thalia is AMAZING. She cleaned my place 4 hours in straight and made my place SPARKLING CLEAN.