Spay/Neuter Clinic - Wisconsin Humane Society

I’m beyond upset and heartbroken over what my kitten went through after her spay procedure. She was in obvious pain — shaking, uncomfortable, and not acting like herself at all. I assumed it was just normal post-spay discomfort since we were told she received a pain shot that was supposed to last two days. It was the weekend, and I was grateful that someone I knew had leftover pain medication because she was visibly suffering. What I didn’t realize until weeks later was that she had a burn hidden underneath her thick fur. By the time we discovered it, I was horrified. Burns carry a serious risk of infection, especially in such a small animal. No kitten should have to endure that kind of pain, especially from something that should have been completely preventable. When we called, they denied everything. One minute they said they don’t use heating blankets, the next minute they said they do. Then they tried to blame her second-degree burn on the thin little recovery suit she was wearing — which makes absolutely no sense. After that, they claimed she was in more pain because she had apparently just gone through a heat cycle and that her uterus had torn. They said they told me all of this at pickup — but that is simply not true. The only thing I was told was that she was drooling more and that they gave her medication for that. Nothing about a torn uterus. Nothing about extra complications. Nothing that important. It’s like it was a blame game to them. How do you not tell someone something that serious about their own pet? That is information any owner deserves to know immediately. This is negligence. There is no excuse for a preventable burn to go unnoticed and untreated, and there is no excuse for giving inconsistent explanations afterward. Proper care means thoroughly checking an animal before sending them home, being honest about any complications, and taking responsibility when something goes wrong. In the end, I didn’t “save money” by going here. I ended up paying an expensive vet bill to treat the burn and make sure she didn’t develop an infection. More importantly, my kitten suffered unnecessarily. That is something I can’t get past. This entire experience has made me seriously question whether an assembly-line style spay and neuter clinic is truly safe for our pets. I would not wish this experience on anyone.

I took my 5 month old kitten here to be spayed and they are not only organized, but also kind and gave us great care. There is no surprise to me why they are booked solid and you need to check daily for an appt. It was an all around a great experience! Roxanne is doing wonderful!

I would not trust taking any animal for this place ever again. My pet went in to be fixed and my pet came out a totally different pet. They say they'll help you with aftercare complications but what they mean is we'll just ignore you until we're blue in the face. They not only did not answer emails they did not answer calls. They use the excuse that they're closed for the weekends then they shouldn't be doing services on Thursdays or Fridays. And even when they opened they took their sweet time to get back to me. As if the messages had no emergent matter to them. This might just be dogs and cats and so on for them but they're our children to us. I can't even put into words the amount of pain I'm in trying to figure out what's wrong with my pet. I've paid over $700 between two different locations and I'm still clueless. But what does it matter to them they did their so-called job they're done with me. Hear me when I tell you people avoid this place at all costs if you care about your pets.

Had my dog neuter. Process was quick. The staff was very efficient and nice. The care needed before and after was direct and clear. I was told surgery went well. Recovery was very quick. It was only a week and the stitches looked heal. Had a question about a spot over the weekend. I messaged the clinic and got a response right away monday morning. Would definitely go back.

Wonderful Experience at the Spay Neuter Clinic! The Spay Neuter Clinic did an amazing job taking care of our two dogs, Apollo and Zorro, for their neuter procedures. From start to finish, the staff was kind, professional, and very reassuring. They took the time to explain everything clearly, answered all my questions, and made sure both of my boys were comfortable and well cared for. The clinic was clean, organized, and affordable — you can tell they truly care about the animals and their well-being. Apollo and Zorro both recovered quickly and were treated with such gentle attention. I’m so grateful for their excellent service and would highly recommend the Spay Neuter Clinic to any pet parent looking for compassionate, trustworthy care!