Spa by JW Charlotte

Ultimate Hydrating Body Wrap Body Wrap?? Hydrating?? What you actually get: Cheap exfoliating gloves used on body and feet. Followed by lotion rubbed on the skin. Then the sheet you laid on is tucked over your body at the end. Done. That is it. That is all. $228 w/ gratuity already included. But, At least my spa therapist was nice.

I've traveled many places and experienced many spas - San Diego, San Francisco, Orlando, Cape Town, Singapore, Milan, Nashville, Boston, Chicago, Dallas, Houston, San Antonio, Cleveland, off the top of my head. From Park and Grand Hyatts to Four Seasons and Waldorf Astoria. If there is a high end spa or a spa in a top class hotel, I will find it. For the level of hotel this proclaims to be this spa is extremely mid. Every single thing about it. From the intake form on an iPad that forces you to answer yes to services you are not getting to the bathrooms with lockers (not a locker room) to the big and tall size fits some people robes, the lack of facial tissue in the restroom, the lukewarm water for tea (minimally invest in an electric kettle if you have teabags) to the chintzy snacks to the average spa service (lovely young woman but the hydrafacialist not as experienced as I am used to), the JW needs to step it up tremendously for a seemingly 5 star hotel in what some believe is now a major city. I grew up in this city so I know how it has evolved but this was just embarrassing. The best part is the rooms seemed nice and the convenience of online bookings and last minute scheduling options later in the day.

One of the best massages I’ve had in the past 25 years. Dani was absolutely amazing. Her strong hands and attention to detail were exactly what I needed today. I will request her every time I return to this facility.

My massage started 25 minutes late due to paperwork and ended early, so I received much less time than scheduled, with no access to spa amenities. I wasn’t aware the delay would shorten the service, and when I reached out afterward, there was no resolution. Overall, the experience didn’t match the price point. If you’re looking for a true luxury spa day, the Ritz has consistently offered better service and amenities in my experience.

This is your sign to book a spa day today ! This spa is located inside the Jw Marriott downtown . Take advantage of 20% OFF All services for locals only (Tuesday – Thursday ) ! All type of services are offered from a variety of facials, massage packages , body scrubs & more . I received a 60 minute massage & a hydro facial . I love a good spa day and I’m adding this one to my list of many to come back ! Club membership are also available if you decide you want to be a regular here !