Relâche Spa at Gaylord Opryland Resort

Worst spa experience EVER!!! Me and my husband had a romantic weekend get away planned at Opryland Hotel which included a nice couple's massage. 2 hours before our appointment time, which was 5pm, they call and tell us they had to move our apartment to 11am the next day (Check-out time). We scrambled to make it to our appointment. Then we were spent to different locker rooms to change. When I came out of my locker room I was met by a woman who told me my husband had already been taken to HIS massage and she was gonna take me to MINE!! Confused, I said NO!!! This is a couple's massage. She informed me it wasnt a couple's massage anymore since they had to change it. So I went to my massage and she asked if I had any pain. I told her yes, my back has been hurting really bad. So why she placed me flat on my back with no pillow or anything I dont know but my back began hurting so bad I had to end the massage early. Then I find out the gave my husband a female masseuse... not that I dont trust my husband but who wants their husband getting a full body massage by some strange woman WHEN YOU'RE NOT IN THE ROOM?!?!?! Especially when u were supposed to be. So I left in more pain than before I went in, extremely pissed off and my husband left a good chunk of money lighter. OH!!! And she messed up my lashes!!!

This is a really small spa for such a massive resort HOWEVER it was such a nice experience. Very calming, the staff were so helpful and seem to genuinely want to assist you, super clean for such a tiny spa and two relaxation rooms one well let for reading and one dimly lit for resting. All the products are exceptional and top notch. I was underwhelmed by it size but extremely impressed by the end of it.

I had an amazing experience at the Relâche Spa. Tamra was my therapist, and she was incredible. She worked out so many knots and truly knew what she was doing. The little details made the experience extra special: the hand scrub and lotion, the relaxation room with enhanced water and light snacks, and access to the sauna and steam room were all fantastic. I also loved being able to shower afterward and use the hair drying station, it made me feel completely clean, refreshed, and ready to enjoy the rest of my day. The staff was professional, thorough, and took the time to review everything, which I really appreciated. I highly recommend arriving early so you can fully enjoy the relaxation room. I will absolutely be back!

Had a facial this morning at Relache spa. The entire experience was so disappointing. Drove all the way from Clarksville because this spa seemed really promising. After you get into your robe you’re asked to wait in the relaxation room. I’m not sure what’s relaxing about hearing couples chat the entire time and hearing someone open mouth chew on peanuts and pretzels. The snacks in the relax room really need to be removed… My 50 minute face facial was the most intense facial I’ve ever received. They don’t dim the lights. The esthetician moved 1000 miles an hour. Knocking things over, roughly drying my face off with bath towels…. My jaw was so sore & my cheeks were throbbing after the service - I actually called the spa director to give her feedback about the experience while I was driving home. I was really looking forward to today as I’m in a high stress job & 5 weeks from my wedding. This was nothing even close to relaxing. I definitely appreciate the director hearing me out. But I spent well over $200(you’re required to tip 20%- you don’t have an option and it’s automatically added on to the bill at the end) on one service. I kindly told her I was visiting from out of state and wouldn’t have the opportunity to come back. She said she could give me $50 off my next service…. I can’t tell you the next time I’d be in Tennessee. Ideally she would’ve refunded me some of the service. I feel like I wasted so much $ today.

If I were rating mine and my husband's massages and the appearance of the facility only, I would rate five stars. We were both very pleased with our masseuses. However, I am rating this spa four stars due to the fact that the men's steam room was inoperable and the shower in the women's restroom was missing the rain shower knob, and the other knob was about to fall off. It took a while for me to be able to get the temperature right because the knob was so loose. Very disappointing. In addition, while waiting for our massages to start, we were seated in a room with 6 other people, the room was dimmed appropriately but there was no music, no sound machine, nothing and so every conversation and one woman's texting noises was heard by everyone, therefore not really relaxing, annoying actually. There were speakers located around the room, but nothing was coming from them. An oversite of the manager of the day I am sure. Again, the massages were great and the facility is beautiful! We will be back.