Red Rock Spa by Well & Being

I scheduled a salon visit for an updo. The stylist was very nice, but the end result was disappointing and looking nothing like the picture I shared, though he assured me it would look like the picture when I asked. The picture I used and the picture of what I got tell the story. Instead of the low bun looking sleek and beautiful, it looks … hairy.

Had confirmed reservations for my 15 year wedding anniversary on 2/14/26. Made them two weeks in advance. When we arrived, we were told there wasn't anything in the system. Offered us a pass to the spa which we were not interested in. I was very upset as we planned our whole day around our spa day. I basically got a shrug of the shoulders and a non-empathetic sorry. To say the least this was a big thorn in our day. We booked our stay at the Red Rock Casino so we could have the benefit of not having to drive to a spa. SO DISAPPOINTED! Also, love all the canned responses from Tiffany, very reminiscent of the lack of customer service that I received. They don't care.

I had high expectations for this spa due to its strong ratings and reputation, but the experience was disappointing. For a spa that claims to be resort-level and comparable to Las Vegas Strip spas, the facility is in serious need of updates. I left underwhelmed. The showers had visible mold and hair, and throughout the spa there are rusty amenities, scratched paint, and overall signs of poor maintenance. The space feels outdated and neglected. This is not modern luxury. I also specifically requested a female masseuse when booking, yet was initially assigned a male. While they did find a replacement, the delay cut into my service time and completely disrupted my ability to relax. I also had a facial, which felt very basic and underwhelming. This was essentially a quick cleanse and massage with no tools, enhancements, or thoughtful additions. At this price point, I expected far more intention and value. Save your money. I would rather pay more for a clean, updated, and truly high-quality spa experience. Until major improvements are made, I wouldn’t return.

High-quality spas always prioritize client comfort - this experience did not!! I booked an appointment over the phone and was asked for my gender preference for the massage therapist, which I provided. While I was waiting for my massage, I was called over by a masseur whose gender did not match the preference I had requested, which made me feel uncomfortable, as though that my personal boundaries were not respected. In the moment, I felt too uncomfortable and awkward to express how disappointed I was. I left the spa feeling triggered and uneasy.

I realllly wanted to love my time here as I live in the area. I spent an entire spa day with 4 treatments. The treatments themselves were very underwhelming especially for the price. The noise level in the treatment area was extremely loud. I could hear everything going on outside during my massage, including footsteps. My masseuse’s nails were way too long and I had to tell them to cut them within min of the treatment starting. The staff made it right, which I did appreciate. The service was nice while there. I loved the outdoor pool area the most with the option to order food delivery. It was nice I never had to leave. I just wish the treatments came close to being worth the price. Locals discount added plus (reasonably priced with this promo).