Primrose School of Park Cities

We’ve had a great experience at Primrose Park Cities. The communication from the staff is terrific, and our child is genuinely happy and excited to go each day. It’s been a wonderful environment for learning and growth.

As a parent who has entrusted Primrose Park Cities with the care of my children for 4.5 years, I wanted to share an honest review of our experience. Pros: • Reliable Hours: One of the biggest advantages of Primrose is its availability. They are open almost every weekday of the year, from 7:00 AM to 6:00 PM, which is a huge help for working parents. • Dedicated Teachers: We were fortunate to have had several teachers who truly cared for and connected with our children. Special thanks to Princese, Keyla, Yeny, Nemi, Rose, and Margaret. • Educational Activities & Socialization: The school offers a structured environment with engaging activities that promote learning. • Wonderful Community: We met many wonderful families through the school, some of whom have become our close friends. Cons: • Staffing Ratios: We regularly observed classrooms that did not reflect the advertised teacher-to-child ratios. Seeing one teacher managing 12+ toddlers was not uncommon, and though management cited issues like tardiness or illness, this was a repeated issue that remained unresolved throughout our time there. • High Turnover: Turnover is common in the childcare industry, but it was particularly noticeable at Primrose Park Cities. Staff and leadership turnover was a recurring challenge. In 4.5 years, we saw four different school directors, and our child's Preschool Pathways Plus classroom had four or more teacher changes within just a few months, which affected continuity and stability. • Communication Challenges: In August 2024, our son transitioned to a new class, where most children were not potty trained. The classroom had no changing table — only toilets. Children were changed while lying on the floor or standing. Despite teacher concerns and multiple emails to the school’s director, it took three months to have a changing table installed. The director citied corporate approval was needed for a changing table. If this was the case, the children shouldn’t have been moved to a more advanced classroom. • Inconsistent Teacher Quality: While there are outstanding teachers at Primrose, we also encountered a few who lacked a positive attitude, raised their voices at children, and seemed disengaged. Overall, our experience at Primrose Park Cities was mixed. There are many positives, especially in terms of community, structure, and certain dedicated teachers. However, persistent concerns around staffing, turnover, communication, and leadership consistency ultimately impacted our confidence in the program.

Primrose is fantastic! I just wanted to express our gratitude for everything Primrose does for our daughters. Both of our girls attend, and we couldn’t be happier with the teachers, curriculum, and care they receive. While all the teachers have been wonderful, I’d like to especially recognize Ms. Olivia and Ms. Karina. They've been incredible additions to the team and have made Sienna's experience even better. Their attentiveness, kindness, and nurturing approach have had such a positive impact, and we appreciate how they track her growth and share their insights with us. Thank you for all the hard work you do. Keep up the great work!

We absolutely love primrose school! We especially adore our daughter’s infant room teachers. Ms. Sandy, Ms. Fabiola, and Ms. Shelly truly care about our child and all of the children in their class. Our little one loves going to school every day and she is well taken care of happy and safe. We are thankful for all her teachers do to help her grow and flourish in a wonderful environment.

We absolutely LOVE Primrose Park Cities! Since day 1, we have felt confident as first time parents leaving our child in their care. The teachers in the classroom are engaging and so welcoming and have taught our son SO much. He gets a huge smile on his face when we walk into school, when he sees all the smiling faces at the front office, and then when sees his teachers! He loves everyone that works there and seeing that makes it so much easier to leave him with people he's clearly comfortable around. We don't know what we would do without this school and the amazing people that work there!