Molly Maid of San Antonio-Northwest

Highly recommend. Norma & Yenifer did a fantastic job, everything is spotless. This was our first service so it was for heavy cleaning. Price is reasonable.

The ladies arrived on time. We did a walk through so I could show them what I wanted and they immediately went to work. They worked solidly for 2 hours without a break. They did exactly what I asked and the house looked clean! I would recommend this company. This was a move out clean so the house was empty. The ladies were friendly and professional.

Aside from showing up on time if I could give a half a star I would. I hired them for a “move - in” clean for 2 hours and told them during this time I wanted specific areas cleaned in my bathroom and kitchen in which only would take 30 minutes even if doing a deep clean. I leave and returned to my home 2 hours later both maids were still in the bathroom and kitchen area I left them in …. No shelves were cleaned off in my bathroom or closet , the specific areas I wanted address were NOT accomplished even after they said they were done… I go to the kitchen it was a very mediocre cleaning service and almost seemed the place was in worst condition after they cleaned it. I even had to point out areas that still weren’t done in the areas I specifically requested to be cleaned. As a “professional” cleaning service I had expected more attention to detail which I did not receive. I called the same day to express my displeasure in the service in which a lady answered as if she was smoking and coughing and confused as to I was calling and hung up. I then called a second time to explain to the lady and she told me someone would follow up with my on Monday to send out more maids to address the areas that weren’t cleaned ( which was in their policy ) . Monday came and I received no calls. The following day Tuesday I called them three times and my calls were declined. It is now wedsday and no one still has returned my calls I am requesting a full refund for this mediocre service and horrible customer service.

Great experience! I have tried several home cleaning companies over the past 2 years here in San Antonio and Molly Maids of San Antonio NW is the best of them. While the other 2 companies I tried do roughly the same quality of work, often it was hit or miss. They had problems with keeping experienced employees on the payroll and they were horrible with time management and often would either show up several hours late each time, or occasionally not at all. Molly Maids is a professional organization that is well managed, well trained, and reliable. They set themselves apart by taking the time to do things right, and by respecting my time! When they say they are going to show up - they show up, if there is an issue with the appointment time they contact me. Sounds simple but that is not how other companies operate in this area. So yes, they are very good at what they do, specifically Route #13 with Ana and Norma (my favorites), and the backend support they get from the office all combine to make this company my go-to choice for having my home cleaned. For those reasons, I am happy to recommended this company to others.

Ruby and Valerie are awesome at what they do and a credit to their profession. I respectfully request their services again. Thank You!!