Molly Maid of Memphis

A big thank you to the team from Molly Maid of Memphis today! Candi R. and Bridgette H. were amazing — very professional, thorough, and kind. They worked efficiently and left my home looking fresh and spotless. I truly appreciate their effort and the great attitude they brought. Highly recommend!

0 STARS..I was charged $400 for a "Deep Cleaning" that was far from deep. Floors not mopped at most only sweeped and used a swifter or rag. Kitchen mats not moved dirt & crumbs still under mats. Closet floor not cleaned at all. Water stains on bathroom appliances. I will definitely not continue the monthly service I was looking for and will never use them again. Once my card was ran I was charged an extra $4.00 which was not authorized or was i advised of any extra fees during the quote walk thru.

This was the first time Molly Maids have been to my house to clean. I can say that the two ladies did an excellent job and they were very thorough. I am very particular how my home is cleaned and they nailed it. I would highly recommend Molly Maids for your home cleaning.

The ladies arrived on time & we began by reviewing the house & what I wanted done. I'd requested a deep clean for initial visit. Upon finishing, my home looked & smelled clean! Plan to have follow up visits every two weeks. The ladies were respectful of my home, worked diligently, were professional & pleasant to have. Great pricing on services also. Treat yourself to a spotless home. Highly recommend! From the photos it's obvious I have lots of stuff. They dusted around furniture, mirrors, and picture frames. Vacuumed around and under furniture. Mopped hardwood floors and cleaned baseboards.

I had my very first cleaning with Molly Maid, and I came home to a half-cleaned house. Some rooms looked like they were never even entered — the window sills still had dirt, fans had thick dust, my daughter’s room wasn’t vacuumed, mirrors were dirty, furniture wasn’t wiped down, and the shower tiles still had residue. The guest/office room bed wasn’t made, and that space clearly hadn’t been touched. Because this was the initial clean, I was charged double, which I was fine with if the job was done correctly — but it wasn’t. When I called to share my disappointment, I was told the cleaner had quit that day and that they’d redo the cleaning. I appreciated the effort, but after the second visit, the same issues remained — the fans still weren’t touched, and there was still shampoo residue in the shower. When I followed up, the operations manager told me my house is “already clean,” so I wouldn’t notice much difference unless I paid for a deep cleaning. I was also asked to be home next time to point out what I wanted done — but that defeats the purpose of hiring a cleaning service. I asked to cancel and requested a partial refund since the job was incomplete, but it’s been over three days and no one has reached out, even after waiting a week for a manager to contact me. Overall, very disappointing experience — I ended up cleaning the house myself after paying for a professional service. Poor communication, poor quality, and not worth the money.