JD CLUB SERVICE&TOWING INC

Victoria the “supervisor” was RUDE no manners. The WORST customer service. Do not use their services save your self’s a headache.

Had a good experience with JD after a pothole on the 110 destroyed my tire. They were prompt, professional, friendly, and fair in pricing (considering that emergency towing is never going to be cheap). Mark the driver in particular was a pleasure to work with.

One of their drivers forgot to return my car key, called this place and I got a rude and loud woman by the name of Victoria on the phone, who sounded as if she hates to work there (no customer service manners). Started giving me the run around and had a hard time telling me the driver who took my key actually works there. With a terrible customer service like this I will ask AAA not to use them again for my towing services.

The worst towing company I have ever seen. even the tow truck driver programmed not to use his own common sense,. disgusting and disgrace human being I have never seen human being like this no humanity at all. Usually most of tow truck driver they are very hopeful, even if the company they have regulation they go out of the way to help people,, but this one nothing about life before even he came to the location they started telling me where I’m taking. The car is a parking lot. They cannot tow the car to the parking lot either residential or mechanic shop even though I gave them the mechanic shop address and the name of the business they told me they cannot do it. I have never seen some thing like this. good Sam Towing just give them drop off address. You get your car delivered without no issues. They are very friendly and helpful people. I recommend good Sam Towing not this one.!

Do not leave your car in this lot bad business practices. My vehicle was returned to me with extensive damage which had nothing to do with the accident my son had on September. I have evidence that my car got damaged while in their lot. I was not provided with a receipt after I had payed in cash because the overnight person said the office was closed. I called multiple times requesting one and Victoria was very rude and it seemed like she didn't want to provide one because of the damages I had mentioned. She hung up on me mid phone call when I insisted the price layout was not on the receipt she sent me. I kept requesting to speak to the manager/supervisor regarding the matter and until today I haven't received a call. I called her today as well and again she wanted to hang up mid phone call when I asked if they had insurance. If anyone can please provide me with legal advice to hold them accountable please reach out I have pictures, text messages and call logs. Overall remove your vehicle from the lot at your earliest convenience to avoid unnecessary fees that benefit them.