Westside Tow

These guys are a joke. Called in a AAA tow. These guys are trying to charge me $250. Saying that aaa won't cover my tow. I need to send extra people to help the tow truck. If anyone's reading this review. Make sure these guys don't tow your car. Wasted two hours waiting for them.Then, they finally showed up and told me they couldn't do it.

Extremely unprofessional. The driver hooked up the car to be towed without our knowledge, without our permission, without telling us. We were on the sidewalk waiting for Westside tow and the driver did not call us to say he arrived, but instead he hooked up our car without our knowledge, drove the tow truck with our car attached, to a side street , and never called us to tell us that he did that. We thought our car was stolen as we waited for AAA. It started when the car suddenly stopped while we were driving. We left it in a safe place on the street and went to the sidewalk to call AAA. Was told by AAA operator it would be an hour for roadside assistance. so we waited on the sidewalk across from the car and waited for AAA. We turned away from watching the car for a nanosecond and when we looked back, the car was GONE! This was shocking since it was so quick. Went in to a store where it was warm to CALL POLICE to report the car stolen. Meanwhile, NO CALL FROM Westside towing. I called the Westside towing driver 3 times but no answer. (I had the driver’s number because he called earlier to get exact location of car.) The situation was very very stressful because of the car disappearing. While I was calling the police, I see a guy nearby laughing really hard and looking at us. It turns out he was from Westside towing, had quickly hooked the car up, and parked the tow truck with the car attached on a side street! He never asked for I D. Never asked us if we wanted it towed and he just kept laughing and ignoring our requests not to tow. I told him that we have the key and could he check the car. He said no. So I called my car repair and the tow truck driver got REALLY MAD at me and said he would call a repair shop, I should not call the repair shop and that we were making matters worse by calling. He was very controlling. Bottom line, he took the car, demanded that the driver and her sister (in their 80’s) get in the tow truck with him. So they did. I HAVE NO IDEA WHAT HIS NAME IS but his truck was Westside towing. The experience was a nightmare because of Westside towing.

Got a flat tire right before I got off the 10. Managed to pull on a side street and called triple AAA. They sent Oscar with west side tow and he arrived within 10 minutes, even though the eta said an hour. Super nice and friendly. He recommended a tire place nearby because I didn’t want to take it to Pep Boys bc they keep your car all day and then point out 1,000 other things they want your money for. We went to Lincoln Discount Tire and they had my tire assessed and replaced within 40 mins for cheap. Thank you, Oscar for saving the day!

Eddie checked my car's battery and showed me why I was not able to start the engine. On another day, he brought gasoline. He is very thorough and efficient and asks helpful questions. Excellent!

Worst, most disrespectful experience. I was assigned westside tow via AAA. Driver showed up and when he did he wanted to try and fix vs tow. Its a 1970 chevrolet, i knew i needed a tow, my alternator was detached and my coolant exploded. I advised him but let him look. He tries to boost, yes it started but cant be driven. Point out to him the other issues it will die as soon as i turn the corner as there is no alternator. He jumps in his car and says he will be back in 3 minutes and abandoned. I want to stress i was kind the entire time. There was no disrespect. Even he was not rude when speaking so was conpletely blindside, ended up being a 2.5 hour wait. For a simple pickup in west LA