iQ Home Care - Washington DC

Previously, when this was a small company service was great. Now I would definitely NOT recommend this service. On top of constantly breaking things, or discoloring items by splashing bleach on towels and sheets they don't even clean. They have come to my house twice in two days and haven't even bothered to empty the trash, wipe tables down or any of the simple tasks. They do the barest minimal work and leave the place looking worse than when they showed up. Lastly, they do NOT respond to customer calls AT ALL. If your looking for a cleaning service I would highly recommend going some place else - THis company is a COMPLETE RIPOFF Great service - always on time and super commutative. I highly recommend

This firm charges way too much money for what they offer. Our move-out cleaning for a single family home cost over $1000 (more than twice what we were charged when we had move-in cleaners for it), they only sent 2 people, and they failed to dust basic things like light fixtures. It was absolutely not worth the money.

To start with the positives, the quality of the cleaning is always reliable and solid. Additionally, the cleaners always present as qualified and professional. Not the case with all cleaners. However, I've increasingly had problems on the billing side and getting an accurate estimate. Both instances happened with the same onsite team — and this did not occur with the previous teams. In the first instance in May 2024, I was doing a move-out clean — which is already a very pricey service — and 30 minutes into the job the on-site crew handed me their phone to talk with someone on the other line. It was a customer service representative who accused me of misrepresenting my home, and said that the price was going up because apparently we had four bedrooms. Our rental was a tiny cape code with two very small bedrooms. I said that maybe a sunroom was getting confused with a bedroom, and assured the representative that we didn't have four bedrooms. I declined to pay extra and the agent allowed the matter to drop. Roughly a year later in April 2025, we used the service for our new house. The same team was booked, and again we had issues with billing. I had booked the deep cleaning job through the website and clearly indicated the size of our house, the number of rooms, and removed a set of rooms that we did and didn't want cleaned. However, halfway through the job I was called by a customer service representative who said that the price would need to be increased by over 50% or the team wouldn't have time to clean. I tried to push back on this, because the quote I received was specifically for the deep cleaning and for a specific number of rooms. All the rep could say is that they reserve the right to increase the estimate once on-site and that the alternative was the team could just pack things up and leave since the "45 minute" job was almost over. There as nowhere in my booking that indicated I was only reserving an amount of time, and not full completion of the requested job. However, given that only one bathroom had been done at that point, I reluctantly agreed to the extra fee. Maybe they need to redo the website form to generate more accurate quotes? Overall, decent service but the dramatic uncertainty of the quote and essentially needing to "defend" the price given for a job means that I might try a few other vendors before going back to IQ.

Very disappointing experience. I have been a customer for three years and have found the cleaning service adequate and convenient (easy to book, easy to reschedule). I had an incident last year when a $100 ceramic dish was broken and had to negotiate with the team to credit my account for the amount. During my last cleaning a priceless gold bracelet went missing - I alerted IQ cleaning immediately and they told me that the team did not remember seeing the bracelet and offered to send the same team back to “look for it”. I tried to take the management team at their word, hoping that the bracelet had been misplaced while cleaning, but I could not find it myself after looking thoroughly. It was also not convening for me to have to schedule a time for the cleaning team to come back to look for the bracelet they misplaced (or took). Today after my next regularly scheduled cleaning, a bottle of dish detergent is missing. It’s so odd because while this item is less valuable, it’s incredibly inconvenient and annoying to have this taken whether intentionally or not. I will be canceling my service tomorrow and cannot warn against this company enough. Shame.

I am very happy with IQ cleaning services and I have used them for couple times already. Their service is outstanding and the results are way beyond my expectations. I highly recommend them to anyone in search of a reliable and top cleaning service for their home.