Hero: Plumbing, Heating, Cooling, Drains, Ducts & Electrical

​I had a great experience with Hero and our tech, Brady. He arrived right on time and did a deep dive into our furnace, inspecting every piece to ensure it was running right. ​Brady was professional, easy to work with, and did a fantastic job diagnosing our issues. We really appreciated that he provided clear explanations and a few different viable solutions so we could choose what worked best for us without any pressure. ​I highly recommend the Hero team and Brady Lonetti to all my friends and family!

Luke did an outstanding job. He thoroughly inspected my furnace, and clearly explained what needed attention. His professionalism and technical expertise were evident throughout the entire visit. I’m very pleased with the quality of his work and would highly recommend both Luke and Hero Home Services. Thank you for the excellent service!

Prompt service, very professional, helpful in diagnosing the issues, provided a clear explanation and guidance on options to remediate the issue. Very helpful and easy to work with- I would definitely recommend Hero and Jeff Super to friends, neighbors and family in my network.

I recently had a maintenance check on my furnace, and my experience was absolutely wonderful! The technician, Landon, was fantastic. He not only walked me through all the issues I was facing but also explained the different options available for addressing them.What I appreciated most was that he allowed me to watch as he worked on checking the furnace. This hands-on approach helped me understand all the components and the importance of maintenance tasks like blower cleaning and duct cleaning. Landon was professional, friendly, and generous with his time. I highly recommend his service and give him a solid five stars out of five!

Lasting impressions. Hero - a couple of areas for improvement. First on following up on a complaint, and second for a driver to not drive across my lawn on their way to my neighbor's service call. The first service person assured me over and over that I would get a follow up call within two days (probably sooner). Her tone and reassurance helped calm me down. Now after a week, I called in and heard that you did receive my email last Tuesday with videos and photos, and I am told you'll have the manager "talk with the driver". I get what I take for common sense and common decency is not so common for others. 1.) follow up when you say you will and 2.) do not drive on someone's lawn while you are attempting a U-turn in the street. Tire tracks aside, impressions last. No need to respond. I have looked at many of the 1 star reviews and the common theme is the "cut and paste" response. I get it, you're sorry for any inconvenience and your goal is excellent customer service. Just letting you know of the lasting impression you made with me. Hopefully others will be the benefactor of any changes you decide to implement.