Eco Plumbers, Electricians, and HVAC Technicians

Austin was absolutely amazing, he came out to do a sewer inspection and ended up finding some major issues, he wrote up the options and covered them with us in great detail. The team is coming to make the necessary repairs and I’m sure they will be just as impressive!

Based on your advertising, I expected a company that values my time as much as I value yours. The four-hour service window without an ETA was already challenging, but what was most disappointing was the lack of communication. About 15 minutes before the window closed, I had to reach out myself and was then informed the appointment might need to be rescheduled. To be clear, the need to reschedule was not the issue—I understand that delays happen. What fell short was the absence of proactive communication. A simple message earlier in the day acknowledging the delay and the possibility of rescheduling would have made a significant difference. I was open to becoming a new customer, but the experience didn’t reflect the level of service your advertising suggests. The multiple follow-up emails, calls, and texts after the fact reinforce my original concern that the response has been reactive rather than proactive. I hope this feedback is helpful as you evaluate your customer experience going forward.

Denis and team did a great job. Briefed me about their approach to the installation of a new water heater. Called my attention to some differences between the install of my old unit and this new unit. Kept me informed as to progress and walked me through the system once they finished. Aside from a great new tankless water heater you would not have known they were here. Very conscientious and tidy. Also, just a super nice human being.

So this is an update to my last review from last month. Let me first say that if I have a bad experience, like a 1 star experience, it will usually move me to write a review and I've never gone back and updated the review, because I've said what there is to say and I'm done with that company. But in this case, Eco Plumbers called me several times regarding the review, indicating that they wanted to make it right. So I called and spoke with a couple very nice people. They committed to sending someone out to rectify the issues. Long story short Phil and John showed up today and not only adjusted the sore-thumb-looking wire repair from last month, but also addressed the dimmer switch needed on the chandelier. They were very professional and did a great job, the kind of job I was hoping for originally. Besides this, Eco Plumbers had them do this work at no charge (and they never cashed my original $332 check). Now obviously, this was never my objective (to get free work done) and I even offered to pay for the dimmer switch fix, but they said, "no charge". I've never in my life had a company bend over backwards to make a situation right like they did. So this changes my review from a 1 star to a 5 star. Never done that before. May never do it again, but in this case it was fully warranted. So I can say that I feel like in the case that something isn't done right, they make it right. And in today's service world, that is a remarkable thing. ----- Previous review from a month ago for context: $700 per hour for electrical work. No joke. Fixed a wire (see picture), took 25 min. $332. That's my review.

Denis' team did a great job to haul away the existing 40 gallon water heater and install a new tankless one. Two PVC pipes went all the way to the side of my house through the crawl space. They cleaned up everything within 6 hours. Excellent!